INES SEBALJ
Kinsale,Ireland
Summary
Dynamic and adaptable professional with a stable work history, specialising in operations management and staff supervision. Demonstrates strong influencing and persuasive skills, with a customer-oriented approach to service delivery. Proficient in event coordination, inventory control, and the operation of POS systems, complemented by a deep understanding of dietary needs. Experienced in hiring and training staff, with proven supervisory skills and familiarity with booking software. Career goals include leveraging organisational and prioritisation abilities to enhance operational efficiency within a customer-focused environment.
Seasoned professional with career focus on hospitality and event management. Guarantee successful execution of large-scale banquets and events, leveraging unique skills in team leadership and operational management. Prioritise exceptional customer service and attention to detail to ensure memorable dining experiences for all guests.
Overview
13
13
years of professional experience
1996
1996
years of post-secondary education
Work history
Banquet manager/ Assistant Food & Beverage Manager
Hotel Kinsale & Spa
Kinsale, County Cork
04.2024 - Current
- Developed operational procedures to streamline banquet processes and improve efficiency.
- Provided leadership in crisis management situations, resolving issues swiftly.
- Assisted in budget preparation by forecasting necessary resources for each event.
- Conducted pre-event briefings to inform staff about expectations and responsibilities.
- Trained and supervised banquet staff, promoting high service standards.
- Maintained inventory control, minimising waste and reducing costs.
- Enforced health and safety regulations amongst the team to ensure safe working environment.
- Managed large scale banquets, ensuring smooth operation.
- Facilitated communication between kitchen staff and front-of-house personnel for seamless operation.
- Collaborated with event planners to fulfil client requirements effectively.
- Achieved positive guest experiences with effective communication skills.
- Monitored staff performance to ensure adherence to quality standards.
Bar Manager/ Banquet Manager
River Court Hotel
Kilkenny, Ireland
04.2023 - 12.2024
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations.
- Leading a team of over 30 staff members.
- Doing rota and stock ordering.
- Managed food and beverage teams delivering in-room and dining services.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Developed and maintained exceptional customer service standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Trained and lead banqueting staff to deliver excellent service during weddings and other functions.
- Coordinated events at the venue, leading to increased bookings.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Duty Manager
Anner hotel
Thurles, Ireland
06.2022 - 04.2023
- Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Maintained professional demeanor in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
- Led front desk service handling reservations, check-ins and check-outs.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
- Managed food and beverage teams delivering in-room and dining services.
Food and Beverage Supervisor
Cashel Palace Hotel
Cashel, Ireland
04.2022 - 06.2022
- Supervised kitchen activities, ensuring food was prepared and delivered on time, to high quality and hygienic standards.
- Assessed food and beverage quality before serving, ensuring items were continuously produced to high-quality standards.
- Educated staff members on procedural and menu changes.
Bar Manager
Poachers Inn
Bandon, Ireland
06.2021 - 04.2022
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Established positive relationships with guests and employees, creating a positive, energetic environment.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Educated staff members on procedural and menu changes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Duty Manager
Inchydoney Lodge and Spa
Clonakilty, Ireland
10.2019 - 03.2021
- Maintained professional demeanor in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Uphold compliance and followed hotel standards.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Ensured general health and safety protocol, including food safety procedures, were consistently adhered to.
- Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction.
- Held regular briefings and communication meetings with team members, motivating staff to achieve exceptional results for customers.
- Continuously strived to improve hotel performance by proactively asking customers for feedback throughout their stay.
- Ensured safety systems and CCTV worked effectively and was monitored continuously through regular assessments.
- Coordinated meetings with hotel management to delegate daily tasks and priorities.
- Applied a calm, rational approach within hectic hotel situations, including guest disputes and conflicts.
- Kindly and warmly welcomed guests as they entered the building.
- Oversaw the daily hotel operations, promptly fixing issues or inefficient processes with improved solutions.
Food and Beverage Supervisor
Inchydoney Lodge and Spa
Clonakilty, Ireland
10.2019 - 03.2021
- Regularly updated computer systems with new pricing and daily food specials.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Ensured proper cleanliness was maintained in all areas of bar and front of house.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Developed and maintained exceptional customer service standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Consistently obtained highest rating from the county health department.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Assistant Food and Beverage Manager
Petek tours. d.o.o.
Ivanic Grad, Zagrebacka
12.2017 - 10.2019
- Kept accurate and up-to-date records of food sold, storing on Micros for financial purposes.
- Suggested recipes and products according to customer requests and latest food trends.
- Created and delivered orders on average within 20 minutes, while maintaining accuracy and attention to detail.
- Created a range of delicious drinks, food and snacks by accurately following set recipes.
- Ensured customers enjoyed an excellent customer experience by providing friendly, attentive and proactive customer service.
- Used effective upselling techniques and promotions to increase customer interest in additional products when taking orders.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Processed cash and card payments at the checkout, providing correct change for cash purposes.
- Monitored inventory levels in stockrooms, promptly ordering low-stocked supplies and ordering extra for busier periods.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained safe food handling standards at all times.
- Maximized table turns and rotated seating for optimal guest satisfaction.
- Recorded orders and partnered with team members to serve food and beverages.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Ensured proper cleanliness was maintained in all areas of bar and front of house.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Regularly updated computer systems with new pricing and daily food specials.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Optimized profits by controlling food, beverage and labour costs daily.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Developed and maintained exceptional customer service standards.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Monitored staff performance to ensure adherence to quality standards.
Food and Beverage Assistant
Konoba "Roko"
Zaglav, Dugi Otok
04.2012 - 10.2017
- Suggested recipes and products according to customer requests and latest food trends.
- Created and delivered orders on average within 10 minutes, while maintaining accuracy and attention to detail.
- Kept work surfaces, tables, chairs and customer areas clean.
- Ensured customers enjoyed an excellent customer experience by providing friendly, attentive and proactive customer service.
- Used effective upselling techniques and promotions to increase customer interest in additional products when taking orders.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Assisted the kitchen with food preparations as requested, such as making basic orders and plating snacks.
- Processed cash and card payments at the checkout, providing correct change for cash purposes.
- Monitored inventory levels in stockrooms, promptly ordering low-stocked supplies and ordering extra for busier periods.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Hand-washed dishes and glassware thoroughly.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained safe food handling standards at all times.
- Maximized table turns and rotated seating for optimal guest satisfaction.
- Recorded orders and partnered with team members to serve food and beverages.
- Assisted servers and dining room hosts, quickly responding to guests' needs.
- Complied with all health department regulations and rectified issues immediately.
- Performed additional tasks to keep dining room running smoothly.
- Delivered exceptional, friendly and fast service.
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Stocked and maintained silverware, linens and condiments.
- Checked in deliveries and signed off on products received.
- Facilitated prompt and accurate seating and service of all guests.
- Reset tables with spotless service ware routinely.
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Educated guests on daily specials and menu offerings, enabling decisions on starters, entrees and desserts.
- Greeted new customers, answered initial questions and took drink orders.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Completed opening and closing checklists according to set standards.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Anticipated and addressed guest service needs.
- Suggested additional items to customers to increase restaurant sales.
Education
NVQ Level 5 - Hospitality and tourism
Hospitality and tourism
Skills
- Influencing and persuasive
- Customer-oriented
- Operations management
- Adaptable
- Supervisory skills
- Understanding of dietary needs
- Operation of pos systems
- Familiarity with booking software
- Staff management
- Event coordination
- Computer literate
- Staff supervision
- Inventory control
- Hiring and training
- Organization and prioritization
- Stable work history
Affiliations
- Gardening
Languages
English
Fluent
Italian
Intermediate
Timeline
Banquet manager/ Assistant Food & Beverage Manager
Hotel Kinsale & Spa
04.2024 - Current
Bar Manager/ Banquet Manager
River Court Hotel
04.2023 - 12.2024
Duty Manager
Anner hotel
06.2022 - 04.2023
Food and Beverage Supervisor
Cashel Palace Hotel
04.2022 - 06.2022
Bar Manager
Poachers Inn
06.2021 - 04.2022
Duty Manager
Inchydoney Lodge and Spa
10.2019 - 03.2021
Food and Beverage Supervisor
Inchydoney Lodge and Spa
10.2019 - 03.2021
Assistant Food and Beverage Manager
Petek tours. d.o.o.
12.2017 - 10.2019
Food and Beverage Assistant
Konoba "Roko"
04.2012 - 10.2017
NVQ Level 5 - Hospitality and tourism
Hospitality and tourism
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