Áine Gilsenan
Inistioge, Kilkenny
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Bartender
UCC Student Bar
09.2024 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar clean, presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Waitress/Server Assistant
Marble City Bar & Tearooms
06.2024 - 09.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista & Shop Assistant
Kilkenny Castle Tearooms
06.2023 - 09.2023
- Maintained and operated espresso machines, ice-cream/gelato machines and other equipment.
- Served coffee, ice-cream, cake and other snacks to customers in an efficient and friendly manner.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Food & Beverage Assistant
Pembroke Hotel
07.2021 - 02.2023
- Prepared and executed hotel breakfast including hosting, taking orders, preparing tea & coffee and serving food.
- Provided guests with information about breakfast and lunch menu items and specials to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with other staff to provide prompt, smooth and excellent service.
Education
Bachelor of Arts - Commerce International With French
University College Cork
Cork, Ireland09-2025
High School Diploma -
Coláiste Pobail Osraí
Kilkenny, Ireland05-2021
Skills
- Highly reliable
- Food running
- Customer service expertise
- Clear and effective communication
- Bar service preparation
- Safe food handling procedures
- Order management
- Complex Problem-solving
- Payment processing
Languages
English, Irish
Native language
French
Upper intermediate
B2
Timeline
Bartender
UCC Student Bar
09.2024 - Current
Waitress/Server Assistant
Marble City Bar & Tearooms
06.2024 - 09.2024
Barista & Shop Assistant
Kilkenny Castle Tearooms
06.2023 - 09.2023
Food & Beverage Assistant
Pembroke Hotel
07.2021 - 02.2023
Bachelor of Arts - Commerce International With French
University College Cork
High School Diploma -
Coláiste Pobail Osraí
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