INDIRA BUENO CUELLAR
Dublin,Ireland
Summary
Dynamic and service-oriented professional with extensive experience in customer-facing roles across the hospitality industry. Recognized for exceptional communication skills, leadership abilities, and a talent for building positive relationships with clients and teams. Highly adaptable, thriving in fast-paced, ever-changing environments while maintaining high standards of service and professionalism. Fluent in English, with a strong focus on problem-solving, team coordination, and creating welcoming, customer-focused experiences. Committed to continuous growth and delivering excellence in every interaction.
Overview
7
7
years of professional experience
Work history
Coffee shop manager
30 Degrees Coffee Roaster
Dublin, Ireland
01.2025 - Current
- Managed daily operations for smooth business functioning.
- Developed marketing strategies to increase café visibility in the community.
- Coordinated with suppliers for timely delivery of products and ingredients.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Worked with owner to develop, assess and improve operational procedures including cashing up, customer service and fire safety.
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
Hostess
The Boxty House
Dublin
06.2024 - 08.2024
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
- Communicated with kitchen staff regarding dietary requirements, wait times and product availability to expedite service during busy shifts.
- Engaged proactively with guests to confirm satisfaction with service, food and drinks.
- Coordinated events and bookings, managing logistics to deliver exceptional experiences.
Hostess
Thunder Road Cafe
Dublin, Ireland
12.2022 - 06.2024
- Manage guest relations by greeting and seating customers, handling reservations, and addressing inquiries.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Processed cash, credit card and voucher payments using POS terminals.
Night Auditor
The Devlin Hotel
Dublin, Ireland
06.2022 - 11.2022
- Managed end-of-day financial processes, including auditing and balancing transactions, preparing reports, and ensuring accuracy
- Provided excellent customer service during night shifts, addressing guest inquiries and resolving issues
- Collaborated with the management team to optimize hotel operations.
Barista
Starbucks
Dublin, Ireland
05.2022 - 10.2022
- Delivered outstanding service by greeting customers, taking orders, and preparing beverages to meet high standards
- Supported the team during peak hours with efficient service, contributing to daily sales goals
- Maintained a clean and organized work environment, adhering to health and safety regulations.
Waitress
Stags Head Pub
Dublin, Ireland
09.2021 - 02.2022
- Enhanced customer satisfaction by recommending menu items, taking accurate orders, and providing timely service
- Worked in a team-oriented environment to ensure efficient dining room operations
- Addressed customer concerns, escalating issues when necessary to management for quick resolution.
Clothing Sales Assistant
Mango
Santa Cruz, Bolivia
03.2019 - 04.2020
- Drove sales by assisting customers in selecting products, offering personalized styling advice, and processing transactions
- Maintained high standards of visual merchandising to attract customers and increase sales
- Collaborated with the team to achieve store targets and provide a positive shopping experience.
Barista
Starbucks
Santa Cruz, Bolivia
02.2018 - 02.2019
- Provided excellent customer service in a high-volume setting, managing customer orders and ensuring satisfaction
- Followed company procedures to maintain cleanliness, quality, and efficiency
- Contributed to team goals by meeting sales targets and providing a welcoming environment for customers.
Education
High School Diploma -
Juan Pablo II
Advanced English Certification -
Seda College
Bachelor of Arts - Business Study
Independent College
Ireland 09.2025 -
Skills
- Bilingual Fluency in Spanish and English
- Strong Customer Service and Relationship Building Skills
- Experience in Sales and Account Management
- Proficient in Prospecting and Lead Generation
- Excellent Communication and Interpersonal Skills
- Adaptable and Quick Learner in Fast-Paced Environments
Personal Information
Languages
English
Custom
6
Timeline
Bachelor of Arts - Business Study
Independent College
09.2025 -
Coffee shop manager
30 Degrees Coffee Roaster
01.2025 - Current
Hostess
The Boxty House
06.2024 - 08.2024
Hostess
Thunder Road Cafe
12.2022 - 06.2024
Night Auditor
The Devlin Hotel
06.2022 - 11.2022
Barista
Starbucks
05.2022 - 10.2022
Waitress
Stags Head Pub
09.2021 - 02.2022
Clothing Sales Assistant
Mango
03.2019 - 04.2020
Barista
Starbucks
02.2018 - 02.2019
High School Diploma -
Juan Pablo II
Advanced English Certification -
Seda College
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