Imogen Farrell
Dublin
Summary
Customer service professional prepared to excel in this role. Experienced in delivering high-quality support, resolving inquiries, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and fostering positive relationships with customers and colleagues.
Overview
2025
2025
years of professional experience
Work History
Customer Assistant
Rainforest Adventure Golf
- Checking guests into the venue, managing bookings and walk-ins
- Ensuring efficiency and availability for walk-ins
- Assisting with general inquiries
- Regulating customer flow during busy days
- Preparing hot food and beverages
- Keeping areas clean and tidy
- Promoting additional products
- Opening and closing the café
- Welcoming guests at the door and providing friendly service
- Adhering to company protocols and regulations
Bar Staff
The Parish
06.2023 - 07.2024
- Responsible for opening and closing the bar
- Able to work well under pressure, particularly on event days
- Demonstrating flexibility and reliability
- Capable of working both independently and collaboratively
- Handling cash and operating tills and card machines accurately and promptly
- Greeting customers in a friendly and professional manner
Bar Staff
The Argyll Arms
08.2022 - 06.2023
- Providing excellent customer service in a fast-paced environment
- Demonstrating hospitality and recommending beverages to customers
- Working both independently and collaboratively with team members
- Maintaining stock levels and ensuring effective use of tills and handling of money
Sales Assistant
The Works
10.2019 - 12.2019
- Functioning efficiently in a fast-paced work environment
- Demonstrating effective communication with customers and colleagues
- Handling stock by restocking and maintaining a tidy store appearance
- Working in a team and ensuring seasonal merchandise is properly displayed
Assistant
National Show Jumping Championships
09.2018
- Preparing for the event by setting up the show jumping course
- Assisting competitors with inquiries and providing directions
- Managing the arena, including setting up jumps and admitting competitors
Le Mieux Stoneleigh Dressage Championships
09.2017
- Preparing for the event by arranging tents, chairs, and equipment
- Operating the arena, following the safety procedures
- Assisting competitors with inquiries and providing direction
Groom
Ashtree Sport Horses
01.2015
- Ensuring the health and well-being of horses, including feeding and daily mucking out
- Assisting at shows, including changing tack and equipment
- Grooming horses to a high standard
Education
Master of Arts - Law (Professional)
Technological College Dublin
Dublin07-2027
Bachelor of Arts - Politics And International Relations
Queen Mary’s University
London07.2024
Access to Higher Education - Business Studies
Harrow College
06.2020
Level 3 Extended Diploma - Horse Management
Moreton Morrell College
01.2018
Skills
- Active learning
- Complaint handling
- Team cooperation
- Goal driven
- Positive customer engagement
- Strong communication and interpersonal skills
Hobbies
Competed in British Eventing and National Riding Club Championships, individually 5th.
Timeline
Bar Staff
The Parish
06.2023 - 07.2024
Bar Staff
The Argyll Arms
08.2022 - 06.2023
Sales Assistant
The Works
10.2019 - 12.2019
Assistant
National Show Jumping Championships
09.2018
Le Mieux Stoneleigh Dressage Championships
09.2017
Groom
Ashtree Sport Horses
01.2015
Access to Higher Education - Business Studies
Harrow College
Level 3 Extended Diploma - Horse Management
Moreton Morrell College
Customer Assistant
Rainforest Adventure Golf
Master of Arts - Law (Professional)
Technological College Dublin
Bachelor of Arts - Politics And International Relations
Queen Mary’s University
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