IMMANUEL KALAPURAKKAL THOMAS
Business analyst
Dublin,Dublin
Summary
Results-driven Business/Data Analyst skilled in transforming complex data into actionable insights, utilizing SQL, Python, and data visualization tools. Developed automated reports and dashboards that improved KPI tracking and identified process inefficiencies, leading to enhanced service quality. Strong collaborator with a focus on data-driven decision-making.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Operations & Data Analysis
Kotak Mahindra Bank
03.2022 - 08.2024
- Developed automated reports and dashboards to track KPIs, operational volumes, and service quality indicators.
- Analysed large operational and transaction datasets (50k+ records) using Excel and SQL to monitor performance trends and service metrics.
- Identified process inefficiencies and data anomalies through structured analysis, enabling targeted operational improvements.
- Performed root cause analysis on recurring operational issues, providing management with actionable recommendations for corrective actions.
- Produced regular performance reports and analytical summaries for senior stakeholders.
- Maintained accurate and audit-compliant datasets aligned with governance and regulatory standards.
- Supported decision-making by analysing historical and real-time operational data.
- Collaborated with cross-functional teams to enhance reporting accuracy and streamline process efficiency.
Data Analyst - Business & Operations Reporting
AJ Human AI
01.2022 - 03.2022
- Built interactive dashboards and automated reports to track business KPIs and performance metrics.
- Performed descriptive and trend analysis to support business planning and forecasting.
- Enhanced data quality by identifying inconsistencies and implementing validation checks, resulting in more reliable insights.
- Collected, cleaned, and validated structured and unstructured datasets using Excel and SQL to ensure data integrity for analysis.
- Integrated data from multiple sources including ERP and CRM systems.
- Created clear data visualizations to facilitate informed business decision-making.
Accountant (Trainee)
Orison Corporate Service
01.2021 - 01.2022
- Analysed financial data and prepared reports for monthly business performance reviews, enhancing decision-making processes.
- Performed data reconciliation and validation to ensure reporting accuracy.
- Assisted with month-end closing activities and financial reporting processes.
- Maintained structured datasets to ensure compliance with audit requirements, supporting regulatory adherence.
- Supported accounts payable and receivable processes, contributing to accurate financial tracking and reporting.
Education
MSc - Business Analytics
Dublin Business School
Dublin, Ireland09-2025
Bachelor of Arts - Finance
Christ College Autonomous
Irinjalakuda05-2021
Skills
- Data analysis
- Business analytics
- Dashboard development
- Trend analysis
- Customer analytics
- Data quality
- Process automation
- SQL
- Python
- Tableau
- Power BI
- Advanced MS Excel
- Data presentation
- Team collaboration
- Problem Solving
- Working Under Tight Timelines
- ERP & CRM Systems
Projects
Fraud Detection Analytics Project, Python, SQL, Scikit-learn, Pandas, Built a machine learning model to detect fraudulent financial transactions using Python. Cleaned and prepared transaction data including feature encoding and scaling. Applied SMOTE to handle imbalanced fraud datasets. Developed and compared Random Forest, SVM, and Gradient Boosting models. Evaluated models using F1-score, ROC-AUC, and confusion matrices. Used SHAP and LIME to explain model predictions.
Timeline
Assistant Manager - Operations & Data Analysis
Kotak Mahindra Bank
03.2022 - 08.2024
Data Analyst - Business & Operations Reporting
AJ Human AI
01.2022 - 03.2022
Accountant (Trainee)
Orison Corporate Service
01.2021 - 01.2022
MSc - Business Analytics
Dublin Business School
Bachelor of Arts - Finance
Christ College Autonomous