Imelda Walsh

• Operational Excellence: Lead and oversee all warehouse activities, inventory management, order fulfillment, and logistics, ensuring timely and precise product deliveries. Set up Centre of Excellence Nov 2023.
• Ensure that site can demonstrate system compliance to regulatory auditor (e.g., HPRA, NSAI, and all Accreditation Bodies), with responsibility for implementation of QMS.
• Point of Contact, with Management and Hosting of internal and external company audits and conformity to certification requirements eg ISO, WDA, GDP.
• Manage and control IT support systems namely WMS (Warehouse Management System) and Total Recall (TR) to optimize functionality and provide stock accuracy.
• Process Optimization: Continually assess and enhance warehouse processes and protocols to drive Continuous Improvement (CI), Lean Process to support efficiency, reduce expenses, and uphold precision.
• Vendor Collaboration: Collaborate with suppliers and vendors to maintain strong relationships and streamline supply chain.
• Accounts Payable & Budget Oversight: Efficiently manage Invoicing, warehouse budget, controlling costs while meeting performance targets.
• Project Management: Support execution of all projects, and monitor budgets, timelines and all change control processes
• Safety Compliance: Enforcing strict adherence to safety regulations and best practices, creating secure workspace for all warehouse staff.
• Designed and implemented training to further develop staff based on business goals.

• Manage 7 Warehouses, and drive warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Scheduling and Planning of all Inbound and Outbound activity.
• Provide Daily, Weekly and monthly reports, including Stock Level maintenance relevant to contracts & Service Level Agreements
• Ensure relevant standards (SOPs include ISO9001, ISO 45001 HACCP, BRC and GDP) for sector and customer requirements are adhered to, and all documentation is relevant and updated.
• Facilitate induction training for new staff, company policies, health & safety procedures and equipment to facilitate rapid onboarding.
• Consistently define Key Performance Indicator targets through logistical leadership and process evaluation.
• Ensure compliance with all Internal Controls and monitor all teams, ensuring absolute compliance, and effective use of site resources and cost control
• Client Relationship Management; Develop, Maintain and Improve good professional working relationships with client contacts and ensure their standards are adhered to with confidentiality
• Attend Performance Management Reviews with customers and Client Operations Manager.

• Global Client Relationship Manager and Accounts Supervisor for Glanbia: monitor all 18 Business Units across EMEA & NA ensuring procurement processes are effective, operational, and implemented correctly.
• Conduct Monthly Business Review Meetings / MT Calls with 18 Business Units; and provide all key reports across SAP and MS Excel
• Identify errors in Procurement / Purchasing processes within Business units and liaise effectively with warehouses and teams.
• Attend Quarterly Service Delivery Business Review Meetings and present Data to Group Finance and Directors.
• Supervise Internal Accounts Payable team (approx. 21 direct reports), including responsibility for 1:1's, Team Meetings, People & Performance Management, and manage the delivery of KPIs and SLA's.
• Managed onboarding of new vendors, verifying master data and bank details
• Facilitated cooperation between IT, Finance, Tax to enhance Glanbia Platform services
• Oversaw account reconciliation and distributed monthly data to business units
• Supervised accounts payable team, implementing and reviewing effective cross-training programmes
• Supported global and regional projects to achieve required outcomes within set timelines
• Identified errors in procurement processes and implemented effective controls
• Fostered positive work culture to boost employee morale.

• Implemented new Patient Record Management systems and Cash Management controls
• Responsible for daily operations and effective management of Practice, from staffing and scheduling to Procurement and Purchasing, to handling patients' complaints
• Manage overall operations of specific practice's business functions (e.g Cashflow, Accounts Receivable, Collections and Credit control, Payroll, Bank accounts, Accounts payable, and Capital expenditure)
• Ensure appointments system runs smoothly, while organising same through effective liaising with GPs, Practice Nurses and all Medical associates
• Processing all private / PRSI and Medical Card Claims
• Controlling stocks and supplies of drugs and equipment.

Eishtec was a customer service and technical support provider, specializing in customer contact centre services for various sectors like telecoms, (Apple & Android), social media, healthcare, edtech, and fintech. They provided technical support to mobile and smartphone customers, particularly for brands like Orange, T-Mobile, and EE. Eishtec was established in 2011 and grew rapidly, employing around 1400 people across Ireland.

• Strategic Management focus (242 FTE)
• Performance & Productivity of Site, including Management of Site P & L
• Provided Operational Leadership to Operations Managers, Team Leaders and Advisors
• Recruited, Selected, Hired, and provided Training for new Call centre personnel.
• Conducted TNAs and LNA's at all stages in development of employees.
• Facilitated Weekly Client Performance meetings / Deliver Power Point Presentations
• Regulatory Compliance, and Centre of Excellence Programmes.

• Corporate & Strategic Responsibility, General Management, Purchasing and Procurement, Budget Management, Recruitment, Reporting, Conferences, Functions, Weddings, and all Publicity and Media Advertising,
• To guide, control and direct business ensuring objectives, goals and targets were achieved
• Productivity of business, forecasting and sales
• Management of all 11 Departments within hotel
• Implementation of SOPs, and HACC
• Preparation of reports and financial information
• Training & Development of all Full and Part-time staff

• Conferences, Functions, Weddings, Media Advertising, Training & Development, Co-ordination of Conferences, Weddings and Functions, and showcasing service and food
• Recruitment of all staff and identification of Training requirements
• Media Advertising, Social Media promotion and targeting requirements of customers.

• Regions of responsibility: Waterford, Kilkenny, Tipperary, Wexford and Cork
• Managing Accidental and Property Damage claims
• Establishing liability
• Claim investigation
• Fraud detection and management
• Personal Injury Assessment and establishing quantum

• Sales, Marketing and Profitability of Company, as well as New Business Development
• Recruitment of all employees including Training, and conducting TNAs in all areas
• Weekly Reporting of Performance information to Board of Directors
• Manage Sales Personnel, Setting budgets and targets, Team motivation, and oversee performance
• Fully responsible for sourcing new developments nationwide, and oversee continuous improvements and refurbishment of existing product
• Delivering presentations on full service range, and pricing strategies to all shareholders, and potentials
• Attendance at all Trade Shows, Trade Fairs, and Exhibitions, World Travel Market (UK), and sign contracts with all Foreign Tour Operators