Imelda Murphy Sprenger
Balla,Ireland
Summary
Results-driven professional specializing in delivering high-quality products and outstanding service. Expertise in building guest relationships and effective up-selling techniques, leading to increased customer satisfaction. Focused on utilizing these skills to contribute to business success and advance in customer-centric positions.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work history
Server
Rusty Nail Saloon
Ringwood, Illinois, USA
09.2018 - 12.2023
- Provided outstanding customer service by promptly handling orders and resolving inquiries.
- Maintained organised and clean dining area to improve guest satisfaction.
- Worked closely with kitchen staff for timely and precise food delivery.
- Conducted training for new team members on operational procedures and menu offerings.
- Assisted in creating a welcoming atmosphere through friendly interactions with guests.
- Managed multiple tables simultaneously while maintaining attention to detail and quality service.
- Resolved customer complaints effectively to ensure satisfaction and repeat business.
- Trained new team members on menu items, service standards, and operational procedures.
- Processed transactions efficiently using point-of-sale system to ensure smooth operations.
- Delivered exceptional customer service by promptly taking orders and addressing inquiries.
- Maintained cleanliness and organisation of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
Server / Banquet Server
Nick`s Pizza & Pub
Crystal Lake, Illinois USA, USA
06.2001 - 08.2018
- Delivered exceptional customer service by addressing guest needs and requests promptly. Serve food & beverages with separate checks.
- Coordinated setup and breakdown of banquet events to ensure operational efficiency. Set tables with linens, place settings, candles etc.
- Trained new staff on service protocols and menu offerings, enhancing team performance.
- Managed multiple tables to provide timely service for an enjoyable dining experience.
- Collaborated with kitchen staff to ensure prompt meal delivery and accurate order fulfilment.
- Maintained cleanliness and organisation of dining areas, fostering a welcoming environment.
- Resolved guest complaints professionally, upholding high standards of customer satisfaction.
- Implemented patron feedback to improve service delivery and enhance dining experiences.
- Provided exceptional customer service by attentively taking orders and addressing guest inquiries.
- Coordinated with kitchen staff to ensure timely delivery of meals and beverages to guests.
- Maintained cleanliness and organisation of dining areas to enhance guest experience.
- Assisted in setting up and breaking down banquet events, ensuring all requirements were met.
Education
City and Guilds of London Institute - Cooking For The Catering Industry
R.T C in Galway
Galway, County Galway 09.1992 - 09.1993
Skills
- Providing quality product & quality service
- Providing Guest connections
- Tactful up-selling
Accomplishments
Irish Independent Feb 22, 2017
I received a $2500.00 tip from a customer who remained anonymous as a "Guardian Angel".
This was given to me in a form of a Visa Gift Card when I worked at Nick`s Pizza & Pub in Crystal Lake in Illinois USA.
Timeline
Server
Rusty Nail Saloon
09.2018 - 12.2023
Server / Banquet Server
Nick`s Pizza & Pub
06.2001 - 08.2018
City and Guilds of London Institute - Cooking For The Catering Industry
R.T C in Galway
09.1992 - 09.1993