ILYAS VEKILOV
Dublin 4,Ireland
Summary
Accomplished professional specializing in client onboarding, account retention, and cross-functional collaboration. Expertise in process optimization and client communication, leading to improved platform adoption. Proficient in CRM tools including Salesforce, HubSpot, and Zendesk. Focused on enhancing risk and compliance awareness to drive successful client outcomes.
Overview
10
10
years of professional experience
Work history
Trust & Safety Specialist
Accenture
Dublin
2024.07 - 2026.01
- Supported large-scale platform operations by ensuring accurate, consistent application of complex policies, maintaining user trust and operational stability across high-risk content areas.
- Collaborated cross-functionally with Policy, QA, and Product teams to streamline workflows, reducing escalation volume and improving turnaround times.
- Co-designed analyst onboarding and training materials, reducing onboarding time by 20% and accelerating new-hire readiness.
- Operated across multiple concurrent workstreams, adapting quickly to changing priorities while maintaining quality benchmarks above 99%.
- Achieved process excellence, scale, trust, cross-functional delivery.
Customer Onboarding Strategist
Google
Dublin
2022.10 - 2023.04
- Directed onboarding and early-stage adoption for new Google Ads customers, ensuring compliance across CEE region.
- Managed a portfolio of accounts valued at $1M+ quarterly, prioritising account health and usage quality.
- Reactivated over 80% of inactive clients through targeted outreach and data-driven insights.
- Collaborated with Sales and Acquisitions teams to facilitate seamless post-sale transitions.
Business Development / Account Manager
Teknasyon
Istanbul
2021.12 - 2022.08
- Supported early-stage rollout of B2B Caller ID verification product in collaboration with Product and Engineering.
- Managed client relationships across regions, bridging technical teams with non-technical stakeholders.
- Contributed to recurring revenue growth by fostering long-term client engagement.
Customer Success Manager
Bolt Insight
Istanbul
2021.03 - 2021.11
- Managed 100+ international client accounts across 50+ countries, ensuring timely delivery of research insights.
- Acted as primary contact for global clients, fostering strong relationships and achieving high retention rates.
- Collaborated with Product and Operations teams to address issues and enhance platform usability based on client feedback.
- Utilised CRM systems to streamline customer management processes.
Support Manager
Yandex
Istanbul
2015.09 - 2019.09
- Directed customer support and platform operations for various B2C and B2B products.
- Managed a team of specialists to enhance service delivery.
- Optimised support workflows, improving response quality and SLA compliance.
- Collaborated with Product, Security, and Marketing teams to ensure reliable platform usage.
- Managed complex customer issues, resulting in high-level resolution rates.
Education
Bachelor of Arts - Public Relations and Advertising
Istanbul University
Istanbul, Turkey 09/2016 - 06/2021
Associate's Degree - Web Design and Coding
Anadolu University
Istanbul, Turkey 09/2018 - 06/2021
Skills
- Client onboarding and enablement
- Account health and retention
- Cross-functional collaboration
- Process optimization
- Client communication
- Platform adoption
- Risk and compliance awareness
- CRM tools: Salesforce, HubSpot, Zendesk, Google Workspace
LANGUAGES
English
Proficient (C2)
Turkish
Proficient (C2)
Russian
Proficient (C2)
Affiliations
- Artificial Intelligence
- Media and Entertainment
- Automotive
Timeline
Trust & Safety Specialist
Accenture
2024.07 - 2026.01
Customer Onboarding Strategist
Google
2022.10 - 2023.04
Business Development / Account Manager
Teknasyon
2021.12 - 2022.08
Customer Success Manager
Bolt Insight
2021.03 - 2021.11
Support Manager
Yandex
2015.09 - 2019.09
Bachelor of Arts - Public Relations and Advertising
Istanbul University
09/2016 - 06/2021
Associate's Degree - Web Design and Coding
Anadolu University
09/2018 - 06/2021