Ilona Kucma

• Ensured compliance with health code regulations for all food service activities.
• Organized deli displays to enhance customer engagement and visibility.
• Maintained cleanliness of work area throughout each shift.
• Responded to customer inquiries regarding product availability and promotions.
• Informed customers about deli specials to drive increased sales.
• Served food and beverages promptly at take-out counters, enhancing customer experience.
• Prepared food items accurately according to specific customer orders.
• Operated slicers, scales, and equipment safely and efficiently.

• Executed all point-of-sale opening and closing procedures, including cash reconciliation.
• Ensured accuracy of pricing and promotional discounts.
• Supervised delivery of professional customer service standards.
• Recommended products tailored to customer needs and preferences.
• Contacted vendors and store locations to assess product availability.
• Utilized IT systems for managing customer orders, repairs, and inventory control.
• Arranged visually appealing displays in windows and cabinets.
• Trained new employees on policies, job duties, and performance expectations.

• Executed all point-of-sale opening and closing procedures, including cash register reconciliations.
• Operated cash register for cash and credit card transactions with high accuracy.
• Conducted weekly stock takes to maintain inventory accuracy.
• Generated weekly store reports based on key performance indicators.
• Processed payroll functions, maintaining time-keeping records and submitting payroll accurately.
• Scheduled team members strategically to optimize staffing levels at all times.
• Ensured compliance with company policies and merchandising guidelines for store displays.
• Trained team members thoroughly on company standards to enhance service quality.

Comparable duties as store manager outlined above.

• Set up the bar for operation, obtained a cash float, and stocked the service bar.
• Accurately recorded sales, gave correct change, and prepared charge slips for customers.
• Continually provided exceptional service to customers by being friendly, knowledgeable, and accommodating.
• Obtained customer payment promptly and politely.
• Displayed friendly, outgoing, and energetic behavior to create a warm atmosphere for customers.
• Built customer satisfaction and enjoyment.
• Followed bar recipes to deliver consistent drink quality, control costs, and maximize customer satisfaction.
• Operated and maintained all equipment and utensils in accordance with guidelines, and safety procedures.
• Upsold products when appropriate.
• Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the shop operating smoothly and set a positive example for the shift team.
• Prepared hot and cold beverages to the highest standard, while providing guests with legendary customer service.
• Received and unloaded incoming shipments.
• Thoroughly cleaned and sanitized work area, including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils, and dismantling and cleaning machinery.