ILLYA KAPAHI
DUBLIN
Summary
I am a highly motivated fourth-year student at Technological University of Dublin, focusing on Logistics and Supply Chain Management. I have keen interest in supply chain and procurement management, with a desire to contribute to the seamless and efficient running of business operations. I'm eager to apply my skills and experience across a variety of sectors, adapting to new challenges and working in different environments. I'm dedicated to ongoing learning and professional development. Additionally, I am fluent in : English, Ukrainian and Russian languages.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Dublin2Bike
Dublin
02.2025 - 09.2025
- Advised customers on a wide range of bicycles and accessories, including premium models, by providing detailed product knowledge and recommendations.
- Supported test rides and explained technical specifications to help customers choose the best option for their needs.
- Achieved strong sales results by promoting high-value bicycles and successfully upselling accessories (helmets, locks, lights, clothes).
- Handled in-store and phone inquiries, processed transactions and coordinated service bookings.
- Received and organized stock deliveries, maintaining accurate inventory records.
- Designed and optimized store layout and merchandising displays to highlight key products and boost sales.
- Delivered after-sales support, assisting customers with warranty, adjustments, and product care advice.
- Collaborated with team members to ensure smooth daily operations and excellent customer service.
Running an Instagram sneakers store
-
Outsource
01.2024 - 02.2025
- Managed all aspects of an online sneaker store, including sales, marketing, and customer service.
- Created and implemented social media marketing strategies to increase engagement and sales.
- Handled customer inquiries, provided support, and ensured a positive shopping experience.
- Negotiated with suppliers to source high-quality sneakers at competitive prices.
- Managed shipping logistics, and tracking to ensure timely deliveries.
- Analyzed market trends and adjusted product offerings to meet customer demand.
Customer Service Representative
Bray, Manor
Bray
06.2023 - 01.2024
- Provided exceptional customer service by assisting guests with inquiries and special requests.
- Assisted in coordinating daily operations, ensuring smooth service.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding query.
Pizza Maker
Four Star Pizza
Dun Laoghaire
03.2023 - 07.2023
- Provided exceptional customer service by assisting guests with inquiries and special requests.
- Assisted in coordinating daily operations, ensuring smooth service.
Restaurant Waiter
Apache Pizza
Killorglin
08.2022 - 03.2023
- Managed orders in the restaurant and handled company phone calls.
- Ensured timely food delivery, maintaining high standards of quality.
- Gained hands-on experience on different positions: working as a kitchen assistant, waiter and customer service representative.
Sales Associate
Own job
Poltava
11.2021 - 2022
- Managed all aspects of an online sneaker store, including sales, marketing, and customer service.
- Created and implemented social media marketing strategies to increase engagement and sales.
- Handled customer inquiries, provided support, and ensured a positive shopping experience.
- Negotiated with suppliers to source high-quality sneakers at competitive prices.
- Managed shipping logistics, and tracking to ensure timely deliveries.
- Analyzed market trends and adjusted product offerings to meet customer demand.
Education
Bachelor - Logistics and Supply Chain Management
Technological University of Dublin
Dublin09.2025
High School -
Lyceum #13 'USPEKH'
Poltava, Ukraine05.2022
Skills
- Analytical skills
- Inventory management
- Transportation and warehousing skills
- Project management
- Strong organisational abilities
- Team collaboration
- Strong analytical and problem-solving skills
- Multitasking abilities
- Excellent communication skills
- Knowledge of supply chain operations
- Knowledge of supply chain management
- Microsoft 365 (Excel, PowerPoint, Access, Outlook, Teams, Word)
- Canva, CapCut, PicsArt
Languages
- Ukrainian
- English
- Russian
Timeline
Sales Assistant
Dublin2Bike
02.2025 - 09.2025
Running an Instagram sneakers store
-
01.2024 - 02.2025
Customer Service Representative
Bray, Manor
06.2023 - 01.2024
Pizza Maker
Four Star Pizza
03.2023 - 07.2023
Restaurant Waiter
Apache Pizza
08.2022 - 03.2023
Sales Associate
Own job
11.2021 - 2022
Bachelor - Logistics and Supply Chain Management
Technological University of Dublin
High School -
Lyceum #13 'USPEKH'