Ilaria Pagano
Dublin,Dublin
Summary
Dedicated professional with expertise in customer service and high-volume dining environments. Demonstrates exceptional time management and adaptability to customer preferences, ensuring a seamless dining experience. Proficient in payment processing, opening and closing procedures, and food preparation, with a strong focus on verbal communication and patience with difficult customers. Skilled in table setting expertise and wine serving techniques, committed to managing customer queues politely while enhancing overall satisfaction.
Overview
4
4
years of professional experience
Work history
Restaurant waiter
Tannery
Dungarvan, Waterford
03.2025 - Current
- Worked effectively under pressure during peak hours, ensuring timely services.
- Promoted daily specials and limited-time offerings to increase sales.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Managed large group reservations with meticulous attention to detail.
Customer Service Representative
Covalen Solutions
Dublin, Dublin
02.2023 - 01.2025
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Waitress
The Bull & Castle
Dublin, Dublin
10.2022 - 02.2023
- Provided top-notch service to customers, improved overall dining experience.
- Managed table settings for enhanced dining experience.
Waitress
Camden Court Hotel
Dublin, Dublin
02.2022 - 10.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Waitress supervisor
Enioteca Di Napoli
Dublin, Leinster
11.2021 - 02.2022
- Balanced cash registers, maintained accurate financial records.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
Skills
- Customer Service
- Payment Processing
- Verbal communication
- High-volume dining
- Opening and closing procedures
- Food preparation
- Exceptional time management
- Customer assistance
- Patience with difficult customers
- Table setting expertise
- Wine serving techniques
- Managing customer queues politely
- Adapting to customer preferences
Languages
English
Upper intermediate
Italian
Proficient (C2)
Spanish
Intermediate
Timeline
Restaurant waiter
Tannery
03.2025 - Current
Customer Service Representative
Covalen Solutions
02.2023 - 01.2025
Waitress
The Bull & Castle
10.2022 - 02.2023
Waitress
Camden Court Hotel
02.2022 - 10.2022
Waitress supervisor
Enioteca Di Napoli
11.2021 - 02.2022
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