Ilaria Pagano
waterford,DUNGARVAN
Summary
Dedicated professional with expertise in customer service and payment processing, excelling in high-volume dining environments. Demonstrates exceptional verbal communication and time management skills, ensuring efficient opening and closing procedures. Adept in food preparation and customer assistance, committed to enhancing guest experiences and pursuing career growth in the hospitality industry.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant waiter
Tannery
Dungarvan, Waterford
03.2025 - Current
- Worked effectively under pressure during peak hours, ensuring timely services.
- Promoted daily specials and limited-time offerings to increase sales.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Handled cash register operations, ensuring accurate transactions.
Bar waiter
Lawlors Hotel
Dungarvan, Waterford
01.2025 - 03.2025
- Checked identification for age verification, complying with legal requirements.
- Assisted in stock control, reducing waste and maintaining inventory levels.
- Handled food and beverage orders for efficient delivery to tables.
Customer Service Representative
Covalen Solutions
Dublin, Dublin
02.2023 - 01.2025
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Waitress
The Bull & Castle
Dublin, Dublin
10.2022 - 02.2023
- Provided top-notch service to customers, improved overall dining experience.
- Managed table settings for enhanced dining experience.
Waitress
Camden Court Hotel
Dublin, Dublin
06.2022 - 10.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Bar staff member
The Gasworks Bar
Dublin, Leinster
02.2022 - 06.2022
- Prepared beverages, ensuring consistent quality.
- Made cocktails for customer enjoyment.
Waitress supervisor
Enioteca Di Napoli
Dublin, Leinster
11.2021 - 02.2022
- Balanced cash registers, maintained accurate financial records.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
Education
Bachelor of Arts - Interior Design
European Institute of Design
10.2017 - 06.2020
Skills
- Customer Service
- Payment Processing
- Verbal communication
- High-volume dining
- Opening and closing procedures
- Food preparation
- Exceptional time management
- Customer assistance
Languages
English
Upper intermediate
Italian
Native
Spanish
Elementary
Timeline
Restaurant waiter
Tannery
03.2025 - Current
Bar waiter
Lawlors Hotel
01.2025 - 03.2025
Customer Service Representative
Covalen Solutions
02.2023 - 01.2025
Waitress
The Bull & Castle
10.2022 - 02.2023
Waitress
Camden Court Hotel
06.2022 - 10.2022
Bar staff member
The Gasworks Bar
02.2022 - 06.2022
Waitress supervisor
Enioteca Di Napoli
11.2021 - 02.2022
Bachelor of Arts - Interior Design
European Institute of Design
10.2017 - 06.2020
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