Ilaria Pagano
waterford,DUNGARVAN
Summary
Dedicated professional with expertise in customer service, payment processing, and verbal communication. Proven ability to manage high-volume dining environments efficiently while ensuring exceptional customer assistance. Skilled in opening and closing procedures, food preparation, and time management. Committed to delivering outstanding service and enhancing the overall dining experience.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Bar waiter
Lawlors Hotel
Dungarvan, Waterford
03.2025 - Current
- Checked identification for age verification, complying with legal requirements.
- Assisted in stock control, reducing waste and maintaining inventory levels.
- Handled food and beverage orders for efficient delivery to tables.
Customer Service Representative
Covalen Solutions
Dublin, Dublin
02.2023 - 01.2025
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Waitress
The Bull & Castle
Dublin, Dublin
10.2022 - 02.2023
- Provided top-notch service to customers, improved overall dining experience.
- Managed table settings for enhanced dining experience.
Waitress
Camden Court Hotel
Dublin, Dublin
06.2022 - 10.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Bar staff member
The Gasworks Bar
Dublin, Leinster
02.2022 - 06.2022
- Prepared beverages, ensuring consistent quality.
- Made cocktails for customer enjoyment.
Waitress supervisor
Enioteca Di Napoli
Dublin, Leinster
11.2021 - 02.2022
- Balanced cash registers, maintained accurate financial records.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
Education
Bachelor of Arts - Interior Design
European Institute of Design
10.2017 - 06.2020
Skills
- Customer Service
- Payment Processing
- Verbal communication
- High-volume dining
- Opening and closing procedures
- Food preparation
- Exceptional time management
- Customer assistance
Languages
English
Upper intermediate (B2)
Italian
Proficient (C2)
Spanish
Beginner
Timeline
Bar waiter
Lawlors Hotel
03.2025 - Current
Customer Service Representative
Covalen Solutions
02.2023 - 01.2025
Waitress
The Bull & Castle
10.2022 - 02.2023
Waitress
Camden Court Hotel
06.2022 - 10.2022
Bar staff member
The Gasworks Bar
02.2022 - 06.2022
Waitress supervisor
Enioteca Di Napoli
11.2021 - 02.2022
Bachelor of Arts - Interior Design
European Institute of Design
10.2017 - 06.2020
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