Ilaria Pagano
waterford,DUNGARVAN
Summary
Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments. Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction. Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Covalen Solutions
Dublin, Dublin
02.2023 - Current
- Maximised staff engagement by recognising and rewarding top performers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
Waitress
The Bull & Castle
Dublin, Dublin
10.2022 - 02.2023
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Accommodated special event needs, provided customised services for parties.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Waitress
Camden Court Hotel
Dublin, Dublin
11.2021 - 10.2022
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Collaborated with kitchen staff for seamless order delivery.
- Navigated busy dinner rushes without compromising quality of service.
Bar waiterss
Arbatax Resort
Arbatax, Italy
06.2019 - 08.2021
- Prepared cocktails for enriching the bar's menu variety.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Enhanced customer experience by providing excellent service and product knowledge.
- Served food promptly, resulting in improved customer satisfaction.
Education
Bachelor of Arts - Interior Design
European Institute of Design
Italy 10.2017 - 06.2020
Skills
- Customer Service
- Payment Processing
- Verbal communication
- High-volume dining
- Opening and closing procedures
- Food preparation
- Exceptional time management
Languages
English
Upper intermediate
Italian
Native
Spanish
Elementary
Timeline
Customer Service Representative
Covalen Solutions
02.2023 - Current
Waitress
The Bull & Castle
10.2022 - 02.2023
Waitress
Camden Court Hotel
11.2021 - 10.2022
Bar waiterss
Arbatax Resort
06.2019 - 08.2021
Bachelor of Arts - Interior Design
European Institute of Design
10.2017 - 06.2020
Similar Profiles
Francisco Gutierrez NoriegaFrancisco Gutierrez Noriega
Generative Al Annotator at Covalen SolutionsGenerative Al Annotator at Covalen Solutions
Joana Pereira SantosJoana Pereira Santos
Content Review Analyst at COVALEN SOLUTIONSContent Review Analyst at COVALEN SOLUTIONS
Khalid QarizadaKhalid Qarizada
Community Operations Analyst at Covalen SolutionsCommunity Operations Analyst at Covalen Solutions