Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ilaria Pagano

waterford,DUNGARVAN

Summary

Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments. Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction. Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Customer Service Representative

Covalen Solutions
Dublin, Dublin
2023.02 - Current
  • Maximised staff engagement by recognising and rewarding top performers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.

Waitress

The Bull & Castle
Dublin, Dublin
2022.10 - 2023.02
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Accommodated special event needs, provided customised services for parties.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Waitress

Camden Court Hotel
Dublin, Dublin
2021.11 - 2022.10
  • Ensured cleanliness and organisation of assigned tables for a comfortable environment.
  • Delivered prompt, efficient service to ensure customer satisfaction.
  • Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
  • Collaborated with kitchen staff for seamless order delivery.
  • Navigated busy dinner rushes without compromising quality of service.

Bar waiterss

Arbatax Resort
Arbatax, Italy
2019.06 - 2021.08
  • Prepared cocktails for enriching the bar's menu variety.
  • Ensured clean working environment with meticulous attention to detail and hygiene standards.
  • Enhanced customer experience by providing excellent service and product knowledge.
  • Served food promptly, resulting in improved customer satisfaction.

Education

Bachelor of Arts - Interior Design

European Institute of Design
Italy
2017.10 - 2020.06

Skills

  • Customer Service
  • Payment Processing
  • Verbal communication
  • High-volume dining
  • Opening and closing procedures
  • Food preparation
  • Exceptional time management

Languages

English
Upper intermediate
Italian
Native
Spanish
Elementary

Timeline

Customer Service Representative

Covalen Solutions
2023.02 - Current

Waitress

The Bull & Castle
2022.10 - 2023.02

Waitress

Camden Court Hotel
2021.11 - 2022.10

Bar waiterss

Arbatax Resort
2019.06 - 2021.08

Bachelor of Arts - Interior Design

European Institute of Design
2017.10 - 2020.06
Ilaria Pagano