Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ieva Dreimane

Kilmallock

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM, Salesforce, Clarify, Pega and Outlook systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Virgin media Ireland
Limerick, Limerick
01.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Boosted revenue by recommending and selling a wide range of broadband, TV and mobile offers.
  • Worked with programs such as Clarify, Pega, Outlook and Qfinity

B2B Service Executive

Three Ireland
Limerick, Limerick
09.2022 - 08.2023
  • Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
  • Implemented strategies to increase customer retention and loyalty.
  • Executed various job responsibilities by operating salesforce, CRM, and Outlook.

Barista

Insomnia coffee company
Charleville, Cork
12.2021 - 08.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Warehouse Operative

Lidl Ireland
Charleville, Cork
01.2020 - 12.2021
  • Manually and mechanically handled material goods including their loading, unloading and transfer by using various equipments.
  • Ensured the upkeep of the warehouse surroundings through routine cleaning and maintenance procedures.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

Store Assistant

Reserved
Riga, Latvia
03.2019 - 11.2019
  • Greeted customers and provided assistance with product inquiries.
  • Processed customer payments using cash register and credit card machines.
  • Stocked shelves, organized displays, and rotated merchandise for freshness.

Education

Level 6 diploma - Business Administration And Management

Mallow College
Mallow, Cork
04-2022

High School Diploma -

Andreja Upisa Secondary School
Skriveri, Latvia
06-2016

Skills

  • Inbound and Outbound Calling
  • Customer Service
  • Sales
  • Order processing
  • Data protection
  • Professionalism

Languages

Latvian
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1

Timeline

Customer Service Representative

Virgin media Ireland
01.2024 - Current

B2B Service Executive

Three Ireland
09.2022 - 08.2023

Barista

Insomnia coffee company
12.2021 - 08.2022

Warehouse Operative

Lidl Ireland
01.2020 - 12.2021

Store Assistant

Reserved
03.2019 - 11.2019

Level 6 diploma - Business Administration And Management

Mallow College

High School Diploma -

Andreja Upisa Secondary School

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Ieva Dreimane