Idalia Reyes
Fligth Attendant
Cork
Summary
Adept at leading teams to excellence, my tenure at Bunsen Cork highlighted my ability to enhance kitchen operations and guest satisfaction. With a blend of empathy and leadership, I consistently resolved conflicts and improved service standards. My adaptability and customer service skills, honed across diverse roles, contribute to my professional prowess.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Chef Supervisor
Bunsen Cork
12.2023 - Current
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Managed staff scheduling to ensure optimal coverage during peak service hours without compromising quality or efficiency.
- Resolved conflicts between team members amicably while taking steps to prevent future issues.
- Collaborated with front-of-house staff to provide seamless dining experiences for guests.
- Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
- Disciplined and dedicated to meeting high-quality standards.
Flight Attendant
Viva Aerobus
05.2021 - 11.2021
- Short term placement to get License approve.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Cabin Crew Certificate -
5th of May, Aviation School
Mexico11-2021
Aviation English Course
5th of May, Aviation School
Mexico05-2021
High School Diploma -
Jonh F. Kennedy
Mexico07-2018
Skills
Customer service
Hospitality service expertise
Self motivation
Public speaking
Empathy and patience
Leadership qualities
Verbal and written communication
Multilingual skills
Adaptability and flexibility
Reliability and punctuality
Team collaboration
Problem-solving
Timeline
Chef Supervisor
Bunsen Cork
12.2023 - Current
Flight Attendant
Viva Aerobus
05.2021 - 11.2021
Cabin Crew Certificate -
5th of May, Aviation School
Aviation English Course
5th of May, Aviation School
High School Diploma -
Jonh F. Kennedy