Ibrar Ahmad
Dublin,Ireland
Summary
Customer-focused professional with a strong background in retail sales and mobile device services, supported by a Master’s degree in Business Management. Experienced in delivering high-quality customer service, driving sales of mobile products and accessories, and providing technical support when required. Skilled in building customer relationships, identifying needs, and contributing to revenue growth in fast-paced retail environments.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Mobile Service Assistant
2025.01
- Provided mobile repair and customer support services
- Assisted customers with device issues and offered suitable solutions
- Developed strong communication and customer-handling skills
- 6 months
Sales Assistant & Mobile Technician
Go Fonez
Blessington
2026.02 - 2026.04
- Delivering excellent customer service while assisting customers with mobile products and services
- Driving sales of mobile accessories including chargers, cables, covers, and screen protectors
- Advising customers on suitable products based on their needs and budget
- Supporting mobile repair services including screen and battery replacements
- Handling customer queries, complaints, and after-sales support professionally
- Maintaining stock levels and ensuring organised product displays
- Contributing to a positive in-store experience to encourage repeat business
Retail Sales Assistant & Mobile Technician
Safi Mobile Store
Dublin 01
2025.09 - 2026.02
- Assisted customers with purchasing mobile accessories and services, increasing daily sales
- Provided clear explanations of products and repair options to customers
- Carried out mobile repairs including screen, battery, and charging port replacements
- Processed transactions including MoneyGram services and retail payments
- Maintained excellent customer service standards in a high-traffic environment
- Built strong relationships with customers, encouraging repeat visits
Education
Master - Business Administration
University of Brains
2022.01 - 2024.01
Certification - Mobile Repair
Fixit Skill Center
Pakistan 2025.02 - 2025.08
Master of Science - Business Management
IBAT College Dublin
Dublin, Ireland 2022.01 - 2024.01
Skills
- Sales & Retail Expertise: Upselling accessories, handling transactions, meeting customer needs
- Customer Service: Strong communication and relationship-building skills
- Product Knowledge: Mobile phones, accessories, and basic troubleshooting
- Technical Support: Device diagnostics and repair support
- Problem Solving: Identifying customer issues and offering effective solutions
- Teamwork & Organisation: Working efficiently in busy retail settings
- Brand awareness promotion
- Successful up-selling
- Stock control
- Customer retention
Languages
English
Urdu
Pashto
References
References available upon request.
Timeline
Sales Assistant & Mobile Technician
Go Fonez
2026.02 - 2026.04
Retail Sales Assistant & Mobile Technician
Safi Mobile Store
2025.09 - 2026.02
Certification - Mobile Repair
Fixit Skill Center
2025.02 - 2025.08
Mobile Service Assistant
2025.01
Master - Business Administration
University of Brains
2022.01 - 2024.01
Master of Science - Business Management
IBAT College Dublin
2022.01 - 2024.01