Ibrahim Aleydin Ibrahim
Dublin,Dublin
Summary
Experienced Quality/Policy analyst with lengthy analytical background and knowledge of classes and testing methodologies. Use logic and reasoning to identify strengths and weaknesses of IT systems. Comfortable working on multiple projects simultaneously. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
12
12
years of professional experience
Work History
New Platform Experience Quality Analyst - AI/BARD
Accenture
Dublin, Dublin
04.2023 - Current
- Performed testing procedures in line with standard testing methods to guarantee compliant operations.
- Resolved operational process failures by accurately identifying root causes.
- Facilitated strategic decision-making by producing accurate QA reports in SAP.
- Developed and tracked relevant metrics to reach environmental public health goals.
- Executed daily testing and verification activities, constantly achieving end-to-end testing targets.
- Collected data on contemporary political institutions and opinions to gain comprehensive understanding of current political trends.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
New Platform Experience Quality Analyst - Youtube
Accenture Operations ʹ Trust & Safety Agent
Dublin, Dublin
10.2019 - 04.2023
- X Content Review
- Assessing digital media in a major video sharing platform for moderation and policy enforcement purposes
- Classifying and investigating flagged media and profiles for potential policy violations and further enforcement actions
- X Processing digital media of sensitive nature, internal cases and occasional AdHoc projects
- X Gathering useful information for calibration, policy enforcement purposes and process improvement
- X Identification of error trends and support with calibration sessions
- X Supporting trainings and introductions for new joiners and further supporting their first weeks in the new role.
- Resolved operational process failures by accurately identifying root causes.
- Performed root cause analysis to identify key issues and proactively address concerns.
- Reviewed, recorded and monitored Quality Review process.
- Conducted deep research into trends related to misinformation and safety policies to inform decision-making.
- Compared current programme operations against policies and highlighted gaps.
- Examined established policies to identify weaknesses and needed updates.
- Acted as first point of contact within service team to manage client queries relating to new trends, sensitive events, dangerous challenges and harmful misinformation.
- .
- Developed, recommended and implemented strategies to improve employee work quality and speed.
Hays ʹ T&S Platform
04.2018 - 10.2019
- X Reviewing large data sets and online advertisements, flagging for further action, within agreedupon turnaround times and standards of quality
- X Keeping up to date with client͛Ɛ policies and guidelines and working according to defined procedures.
Politics ʹ Vice-Chairman & Head
Haskovo
09.2015 - 04.2017
- X Coordinating social-economic activities between private and public entities
- X Cooperation in the field of agriculture for development and good neighbourliness
- X Planning, promoting, and executing ecological initiatives and fair trade.
Politics ʹ Chairman
Haskovo Youth Organization Haskovo
02.2012 - 08.2015
Education
Diploma of Higher Education - Data Analysis for Business
CCT College
Dublin 09/2023 -
HBA - Philosophy
Plovdiv University
2013
BA - Philosophy
Plovdiv University Paisii
2012
Senior High School - Business & Finance
2008
Skills
- MS Office
- Digital Marketing
- Training delivery
- Quality Auditing
- Quality Maximization
- Soft Skills
- Analytical thinking
- Efficient self/process management
- Collaborative
- Consistent and perseverant
- Emotionally resilient
- Research expertise
- Trends analysis
- Data review and interpretation
Languages
English
Fluent
Bulgarian
Native
Turkish
Native
Macedonian
Advanced
Russian
Intermediate
Timeline
New Platform Experience Quality Analyst - AI/BARD
Accenture
04.2023 - Current
New Platform Experience Quality Analyst - Youtube
Accenture Operations ʹ Trust & Safety Agent
10.2019 - 04.2023
Hays ʹ T&S Platform
04.2018 - 10.2019
Politics ʹ Vice-Chairman & Head
Haskovo
09.2015 - 04.2017
Politics ʹ Chairman
Haskovo Youth Organization Haskovo
02.2012 - 08.2015
Diploma of Higher Education - Data Analysis for Business
CCT College
09/2023 -
HBA - Philosophy
Plovdiv University
BA - Philosophy
Plovdiv University Paisii
Senior High School - Business & Finance
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