IBIBA FLORENCE IKIRIKO
Dublin
Summary
Dynamic Care Support Worker with extensive experience at Capa Curam, adept at implementing personalized care plans and fostering client independence. Proficient in Microsoft Office, I excel in team collaboration and client empathy, ensuring high-quality emotional support and effective communication with healthcare professionals to enhance client well-being.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Care Support Worker
Capa Curam (Novas Homeless)
Dublin
03.2023 - 04.2025
- Provided personalised care and emotional support to individuals with diverse needs.
- Assisted with daily living activities, promoting independence and dignity.
- Collaborated with multidisciplinary teams to develop and implement care plans.
- Supported individuals with mobility and transportation to appointments.
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with healthcare professionals regarding client needs.
- Maintained accurate records of client care and progress notes.
- Implemented care plans in collaboration with multidisciplinary teams.
Care Support Worker
Ideal care service
Dublin , Ireland
07.2023 - 03.2024
- Assisted clients with daily living activities and personal hygiene needs.
- Maintained accurate records of client interactions and service delivery.
- Assisted clients with their daily living activities, such as personal hygiene, meal preparation and shopping.
- Reported any changes in a client's condition or behaviour promptly to relevant personnel.
- Provided emotional support to clients in difficult situations.
Family Caregiver
BLAD&CLAD FAM
Port Harcourt
01.2015 - 03.2022
- Tended to daily physical and dietary needs alongside medication management.
- Supported with appointments and collected prescriptions.
- Provided personal care assistance with daily living activities.
- Prepared nutritious meals following dietary restrictions.
- Managed medication schedules ensuring timely administration.
- Maintained a safe and clean living environment for clients.
- Communicated effectively with families regarding client well-being.
- Assisted with household tasks including laundry and cleaning duties.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
CUSTOMER SERVICES OFFICER
Eko Electricity Distribution Company
MARINA, LAGOS
01.2005 - 03.2014
- Served as primary contact for customer inquiries via telephone, email, and in-person interactions.
- Ensured high levels of customer satisfaction through friendly and efficient service.
- Liaised with local community to strengthen relationships and promote company services.
- Resolved customer complaints by collaborating with technical teams for prompt solutions.
- Assisted customers with questions regarding electricity services and billing matters.
- Trained new staff on company practices and customer service protocols effectively.
Education
HEALTHCARE SUPPORT
Healthcare Training Solutions
IRELAND03-2023
BA - ENGLISH
University of Lagos
Nigeria01.1999
Skills
- Microsoft Office proficiency
- Business management
- Client empathy and compassion
- Personal care support
- Team collaboration
- Emotional support strategies
References
AVAILABLE ON REQUEST
Skills
- Active listening
- Meal preparation
Personal Information
Hobbies and Interests
- Travelling and experiencing new cultures and places
- Reading
- Volunteering and charitable activities
Certification
- Covid-19 infection prevention and control
- Introduction to Children First
- Safeguarding adults at risk of abuse
- Manual handling and people handling
- The fundamentals of GDPR
- Autism awareness – eLearning programme
- AMRIC basics of infection prevention and control
- Communicating effectively through open disclosure
- Do the right thing – HSE risk and incident management
- Effective complaints handling
Timeline
Care Support Worker
Ideal care service
07.2023 - 03.2024
Care Support Worker
Capa Curam (Novas Homeless)
03.2023 - 04.2025
Family Caregiver
BLAD&CLAD FAM
01.2015 - 03.2022
CUSTOMER SERVICES OFFICER
Eko Electricity Distribution Company
01.2005 - 03.2014
HEALTHCARE SUPPORT
Healthcare Training Solutions
BA - ENGLISH
University of Lagos