Iarlais Mackin
Galway
Summary
Dynamic and results-driven professional with experience in customer service roles, excelling in customer satisfaction and accurate cash handling. Proven ability to enhance operational efficiency and build strong relationships in high-volume environments. Committed to delivering exceptional service and fostering team collaboration to achieve business goals.
Overview
6
6
years of professional experience
Work History
Sales Assistant
CEX
Galway
03.2024 - 12.2025
- Assisted customers with inquiries and product selections in a retail environment.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Collaborated with team members to enhance customer service experiences.
Operations Assistant
Marks and Spencer
Galway
09.2022 - 02.2023
- Calculated product quantities and ordered new items to prevent shortages.
- Recorded customer transactions and filed receipts.
- Greeted visitors upon arrival and directed guests to appropriate facility locations.
- Developed and implemented effective strategies to improve operational efficiency.
Front of House Staff Member
Camp Street Cafe
Oughterard
05.2020 - 09.2022
- Resolved customer complaints promptly and professionally.
- Completed opening and closing procedures, following cleaning checklists.
- Resolved customer complaints and inquiries in a courteous manner.
- Prepared and served food and beverages according to customer specifications.
- Generated daily reports on sales, cash register transactions, and customer feedback.
- Engaged pleasantly with customers, driving great service and satisfaction.
Education
Bachelor of Science (B.S.) - Mental Health Nursing
University of Galway
Galway09.2027
Skills
- Delivering Orders to Guests
- Dealing with customers
- Accurate Cash Handling
- Supply Stocking
- High-Volume Environments
- Merchandise Sales
- Customer Satisfaction
- Team collaboration
- Relationship building
Personal Information
Date of Birth: 08/09/2003
References
References available upon request.
Timeline
Sales Assistant
CEX
03.2024 - 12.2025
Operations Assistant
Marks and Spencer
09.2022 - 02.2023
Front of House Staff Member
Camp Street Cafe
05.2020 - 09.2022
Bachelor of Science (B.S.) - Mental Health Nursing
University of Galway