Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ian Vinicius Schneider

Summary

Dedicated and passionate ERP professional with solid experience in technical and functional support, as well as team coordination. Skilled in managing processes, motivating teams, and ensuring the delivery of efficient solutions that meet client needs. With a strong analytical and communication profile, I continuously strive to improve processes and foster a collaborative environment to achieve excellent results.

Overview

7
7
years of professional experience

Work history

Support manager

Hooked Software
São Miguel do Oeste, Brazil
01.2018 - 12.2024

• Teach Customers how to use the software to obtain the best possible efficiency for their company

• I helped to develop the company's software, management software,

• Fixed bugs, implemented for customers and provided all technical assistance

• Data Analyst and Data Collection, sought to understand the client's problem to always obtain the best results

• L2 Customer support, focused on customers loyal to the company to obtain immediate resolution

Education

Diploma of Higher Education - Computer Science

Universidade do Oeste de Santa Catarina
São Miguel Do Oeste
01.2022 -

Certificate of Higher Education - HIGH SCHOOL

Serviço Nacional de Aprendizagem Industrial(Senai)
São Miguel do Oeste
01.2018 - 12.2021

Skills

  • Software & Systems: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Operating Systems: Extensive knowledge of Windows, Linux, and macOS
  • Problem Solving: Strong troubleshooting skills in network and system-related issues
  • Hardware: Installation and maintenance of computers
  • Quick Learner : Adaptable and always eager to learn new technologies and methodologies
  • Solution-Driven : Focused on delivering high-quality solutions that address complex business challenges
  • Clear Communicator : Recognized for my ability to communicate technical concepts clearly and efficiently, both within and outside the development team

Languages

English
Advanced
Portuguese
Native
Spanish
Elementary

Timeline

Diploma of Higher Education - Computer Science

Universidade do Oeste de Santa Catarina
01.2022 -

Support manager

Hooked Software
01.2018 - 12.2024

Certificate of Higher Education - HIGH SCHOOL

Serviço Nacional de Aprendizagem Industrial(Senai)
01.2018 - 12.2021

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Ian Vinicius Schneider