Iana Dropca

• Processed and fulfilled customer orders using internal systems, ensuring data accuracy throughout the order lifecycle
• Maintained order-related data, tracking information, returns, and reports using ERP systems and Excel
• Coordinated with the Customer Support team to resolve order and delivery queries, and with the Procurement team to address purchase order issues
• Managed stock processing, stock checks, and carrier coordination with strong attention to detail

• Provided high-touch operational and technical support to direct and large partners, ensuring timely issue resolution and partner satisfaction
• Used internal tools, logs, and data to identify issues, perform root-cause analysis, and support efficient troubleshooting
• Tracked and maintained daily operational and productivity reports to support team performance and process visibility
• Supported onboarding and development of new team members and maintained a knowledge base of verified cases for internal reference

• Supported partners with technical and operational issues related to content uploads, channel management, and monetization
• Provided guidance on new features and product updates during ongoing support interactions
• Managed multiple requests with a focus on service quality and partner satisfaction
• Escalated complex issues with complete and accurate information, coordinating with internal teams to support timely resolution

• Supported customers with inquiries related to paid content, subscriptions, and digital purchases
• Educated customers on supported devices, purchase processes, and product features
• Troubleshot user issues and escalated bugs, feedback, and suggestions to relevant teams
• Reviewed unauthorized purchases and fraudulent transactions, processing refunds in line with established workflows

EditDeleteMove

• Earlier experience focused on opening and servicing customer accounts, processing banking products, and maintaining accurate financial documentation.