Ian McBryan

• Providing high level IT support for Bankers & Traders
• Providing support for laptops, Desktops, and Cloud Services
• Deployment & Support for all Office 365 applications & IT Security tools
• Creating and providing trainings for end users
• Building and Encrypting laptops \ Desktops
• Support for iOS, Android and IMac devices and all mobile devices
• Managing incidents and requests ticket queue within SLA
• Resolving escalations & providing relevant feedback
• Managing assets and stock levels
• Managing & Maintaining network Comms rooms

• Providing end user support for all Microsoft Office Applications, cloud support Exchange server and Active Directory
• Monitoring the Airports network, security devices & power sources
• (LAN, WLAN, WAN, VPN )
• Floorwalking and supporting passenger processing systems including boarding pass, bag tag printers & other hardware components in both terminals 1 & 2
• Managing and maintaining all hardware components in the airport including printers, Cisco & Astral phones and all flight information screens in the Airport
• Updating components with latest VM-ware software updates
• In charge of repairing and maintaining all retail components
• Ie credit card machines, hard drives and monitor screens
• Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools
• Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices
• Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences
• Designed and deployed effective IT solutions for increased productivity and streamlined operations
• Improved system efficiency by optimizing network infrastructure and implementing new technologies
• Executed troubleshooting and server support in both in-person and remote situations
• Performed scheduled service work, installations, testing and repairs
• Performed preventive maintenance on network system, maintaining average uptime of [Number]%
• Identified and corrected system faults to minimize operational system downtime
• Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation
• Designed system enhancements for assets within [Type] industry operations
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation

• Rollout of Windows 10 for over 300 users
• Imaging end user laptops with new Windows software & Office 365 applications
• Creating trainings for end users as new applications are rolled out
• Installing and maintaining company hardware
• System administrator onsite
• Providing end user support for all Office application and Active Directory
• Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime
• Implemented monitoring tools that identified potential issues in real-time, allowing for rapid response to minimize downtime
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues
• Contributed to the development of disaster recovery plans designed to minimize business disruptions caused by unforeseen events or emergencies affecting IT systems

• Troubleshooting pc related issues either via phone, remote tools and desktop support
• Building, configuring and troubleshooting laptops and desktops applications and components
• Performing ad-hoc deployment and onsite installation of workstation hardware and software
• Installing software onto end users machine using Software Centre & SCCM
• Troubleshooting printers, scanners and other peripherals
• Resetting password's and unlocking end user accounts using Active Directory

• Providing IT solutions for a major pharmaceutical company
• Imaging \ building of laptops and desktops
• Receiving calls from scientists with Microsoft application issues - Outlook, Excel, Skype, Lync, Powerpoint 2007,2010, 2013
• Manually installing software through SCCM onto user’s machines
• Providing Hypercare for high priority users with IT issues
• Managing & resolving escalations

• Customer service and sales
• Receiving a high volume of calls and providing high customer care from unhappy clients
• Involved in win back team which involves winning old customers back
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
• Increased sales by building strong customer relationships and providing excellent service
• Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items
• Gathered and prepared sales materials in preparation for sales meetings
• Prepared PowerPoint presentations and Word documents for sales presentations

• Assembling of fridges and freezers on strict deadlines
• Welding of coppers pipes and wiring electrical panels
• Servicing of damaged or nonfunctioning fridges and freezers
• Involved in quality checks of newly built machines
• Loading trucks for delivery of new fridges

• Learning all aspects of the trade including servicing Fridges and air conditioners
• Servicing all types of Fridges and air conditioners in many busy pubs , hotels and shops in Dublin
• Assembled Fridge freezer cold rooms which involved wiring and gassing them up before installing for our customers
• Studied the trade in Cork through a FAS course

• Learned the trade in this busy shop
• Qualified in 2006 after attending DIT institute and successfully completing a meat diploma course
• Also involved in customer care and cash transactions
• Worked in a farming enviroment as part of learning the trade

• Managing critical machines in manufacturing rooms under a strict SLA
• Managing onsite servers in 10 separate comms rooms
• Responsible for the onsite repair of Laptops, desktops, mobile phones, routers, WAPs & servers
• Experience with Office 365, Microsoft Azure, Power BI, SCCM,Crowdstrike & CyberArk
• Assisting in firewall maintenance thorough out the network environment to maintain a secure system
• Project managed in recent mobile phone migration from one phone network to another
• Install and configure operating systems, applications and software updates
• Set up and configure new computers and peripherals and monitor PC performance
• Providing training and guidance to operators

I am currently working in Abbvie Pharmaceuticals as an Infrastructure \ Deskside Engineer. I have been working as a Deskside Support Engineer for the past 14 years providing great customer service to our clients and handling technical issues in a timely manner. In my current role as a senior engineer, i delegate the work to a team of 4 engineers and i am the main point of contact for any escalations. I am always willing to learn and enjoy exploring different aspects of IT. I have previously studied courses in CYSA+, Security+ and i am currently studying Microsoft Azure Cloud Fundamentals.