Ian Burke
Denver,CO
Summary
Dynamic and results driven sales professional with extensive experience in sales development, customer experience, and account management. Proven track record of exceeding quotas, driving revenue growth, and building strong, lasting relationships with clients and partners. Skilled in consultative selling, pipeline development, and strategic outreach, with a passion for delivering tailored solutions that address client needs.
Overview
6
6
years of professional experience
Work History
Enterprise / Mid-Market SDR
KPA
10.2024 - Current
- Develop and manage outbound pipeline by identifying and engaging mid-market and enterprise prospects through cold calling, email outreach, and LinkedIn networking.
- Build and maintain strong customer relationships by understanding client needs, positioning KPA’s solutions effectively, and ensuring a smooth transition to account management teams.
- Collaborate with account managers and sales leadership to create personalized outreach strategies, drive engagement, and support renewals and upsell opportunities.
- Leverage CRM and sales enablement tools to track prospect interactions, analyze engagement data, and refine outreach strategies to improve conversion rates.
Inside Sales Representative
Lighthouse
07.2024 - 10.2024
- Managed full sales cycle, from prospecting and qualifying leads to closing deals, while coordinating with internal teams to ensure a smooth customer transition.
- Developed and executed strategic outreach plans to drive adoption, engaging both new prospects and existing accounts.
- Collaborated with internal teams to refine sales messaging, improve customer experience, and identify expansion opportunities within current accounts.
Senior Business Development Representative
Lighthouse
05.2023 - 07.2024
- Consistently exceeded sales targets, leveraging consultative selling and strategic outreach to achieve 120% quota attainment during my tenure.
- Recognized for top performance in lead generation across the Americas by developing high-impact prospecting strategies and personalized engagement approaches.
- Drove revenue growth by identifying and nurturing high-value opportunities, collaborating with account executives to accelerate deal progression.
- Mentored and supported teammates, sharing best practices in lead qualification, pipeline development, and sales process optimization.
Training Team Lead
Drizly
03.2022 - 06.2022
- Led onboarding and training programs for new hires in the Customer Experience department, ensuring a seamless transition into their roles.
- Developed and refined training materials to enhance customer experience skills, product knowledge, and problem solving capabilities.
- Collaborated with leadership to identify process inefficiencies, implement improvements, and enhance overall customer experience operations.
Senior Customer Experience Representative
Drizly
03.2020 - 04.2022
- Served as a key point of contact for both customers and retail partners, resolving issues and providing solutions to drive satisfaction and retention.
- Worked closely with retailers to optimize their experience on the Drizly platform, assisting with order management, troubleshooting, and best practices to improve performance.
- Handled escalated customer inquiries with a problem solving approach, ensuring timely resolutions while maintaining a high standard of service.
- Collaborated with internal teams to provide feedback from retailers and customers, contributing to product improvements and operational efficiencies.
Outside Sales Representative
Old Caz Beer
01.2019 - 02.2020
- Managed a portfolio of key accounts, driving sales growth in designated territories by building strong relationships with retailers and bars.
- Developed and executed targeted sales strategies, resulting in increased brand awareness and expanded distribution for Old Caz Brewery’s products.
- Conducted regular sales presentations and tastings, educating customers on the brewery’s products and fostering partnerships to increase product placements.
- Monitored sales performance and market trends, providing feedback to internal teams to optimize product offerings and adjust strategies for maximum impact.
Education
Bachelor of Arts - Political Science
Sonoma State University
Rohnert Park, CA05-2012
Skills
Consultative Selling – Ability to engage prospects through a consultative approach, understanding their needs and providing tailored solutions that drive business outcomes
Account Management – Experience managing relationships with clients and partners, ensuring satisfaction, retention, and identifying upsell or cross-sell opportunities
CRM & Sales Tools – Proficient in using CRM systems and sales enablement tools to track performance, optimize outreach, and enhance sales efficiency
Relationship Building & Communication – Strong interpersonal and communication skills, enabling effective collaboration with both internal teams and external clients to drive success
Timeline
Enterprise / Mid-Market SDR
KPA
10.2024 - Current
Inside Sales Representative
Lighthouse
07.2024 - 10.2024
Senior Business Development Representative
Lighthouse
05.2023 - 07.2024
Training Team Lead
Drizly
03.2022 - 06.2022
Senior Customer Experience Representative
Drizly
03.2020 - 04.2022
Outside Sales Representative
Old Caz Beer
01.2019 - 02.2020
Bachelor of Arts - Political Science
Sonoma State University
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