Hydros Koya Thangal K
Thrissur
Summary
Self-driven and dedicated Senior Performance Analyst with expertise in performance management, data analysis, and contract compliance. Proven ability to conduct detailed performance assessments, generate actionable insights, and deliver strategic recommendations to stakeholders. Skilled in SLA management, vendor performance evaluation, and risk mitigation. Proficient in data visualization, report generation, and quality assurance. Seeking a Performance Analyst role in a forward-moving organization to leverage analytical skills and drive operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Performance Analyst
ISG
06.2021 - Current
- Conducted rigorous performance assessments of service providers to ensure compliance with Service Level Agreements (SLAs) and contractual obligations
- Performed detailed analysis on the billing sheets and invoices related to multiple billing modules such as, Fixed Fee +ARC/RRC module, T&M module, FTE module, TBP module and Gain Share module pertained to IT contracts, BPO contracts and Travel contracts to identify the non-compliant line items in the billing sheets if any, and intimating any potential savings in favour of clients/service provider
- Generated comprehensive reports and delivered insightful presentations to senior management, focusing on on-time metrics, supplier compliance, and risk-efficiency assessments
- Identified areas for improvement and recommended strategic enhancements to optimize service quality and efficiency
- Developed and implemented robust monitoring mechanisms to track service provider performance, enabling proactive risk mitigation
- Spearheaded innovative procedures that improved operational efficiency and resulted in significant cost savings
- Collaborated with leading software firms to ensure adherence to SLAs and contractual commitments in terms of their IT contract with the client
Senior Associate - Profile Change (A2C)
Iron Mountain Pvt Ltd.
05.2016 - 12.2020
- Managed account activation and termination processes, ensuring accuracy and compliance with protocols
- Updated customer information, including address changes and corrections, to maintain data accuracy
- Delivered timely invoices to customers, ensuring on-time payment processing
- Conducted research and generated reports from internal systems and databases in response to customer requests
- Performed internal audits and quality checks to ensure error-free processes and uphold service standards
- Prepared and submitted month-end reports summarizing key performance metrics and accomplishments
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Anna University
Chennai06-2012
Skills
- Performance Analysis
- Contract Management
- Vendor Management
- Data Analysis
- Risk Assessment
- SLA Management
- Data Visualization
- Technical Proficiency
- Excel expertise
- Team collaboration
Certification
- Business Analysis Techniques for Business Transformation
- Excel for Business Analysts
- Learning Excel: Data Analysis
Languages
English
Malayalam
Tamil
Hindi
Timeline
Performance Analyst
ISG
06.2021 - Current
Senior Associate - Profile Change (A2C)
Iron Mountain Pvt Ltd.
05.2016 - 12.2020
Bachelor of Engineering - Electrical and Electronics Engineering
Anna University
Similar Profiles
Sarbjeet KumarSarbjeet Kumar
Door And Panel at ISGDoor And Panel at ISG
JASMINE BAKERJASMINE BAKER
SIU Investigator at ISGSIU Investigator at ISG
Altaf AmrouneAltaf Amroune
Apprentice Construction Manager at ISGApprentice Construction Manager at ISG
Lucas Fontana OliveiraLucas Fontana Oliveira
Graduate Engineer at ISGGraduate Engineer at ISG
Karthika E SukumarKarthika E Sukumar
Yoga Therapist at Health & BeyondYoga Therapist at Health & Beyond