Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hussam Zoualghena

Supervisor
Dublin

Summary

Motivated , eager to improve and streamline service procedures to maximise team efficiency and customer satisfaction. Specialized in quality, speed and performance improvements.

Overview

23
23
years of professional experience

Work History

Supervisor / Manager

Laupteen Ltd / Emergency Accommodation
Dublin
09.2023 - Current
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Recommended and implemented successful strategies to maximize revenue.
  • Produced staffing matrix to provide adequate coverage of department.
  • manage the operation of all accommodation service areas , ensuring they are adequately staffed and supervised .
  • deal with resident queries and complaints in a friendly and efficient manner , ensuring resident satisfaction .
  • support the management team , ensuring the smooth running of the accommodation operation carrying out specific cleaning duties and ensuring the housekeeping team perform their roles to a high standard .
  • Conducting inventories of linen, supplies, and equipment as required.
  • Ordering and receiving supplies to maintain adequate inventory levels.
  • Enforcing the hotel’s policies and procedures.
  • Providing instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Responsible for assuring that accurate assessments/reports/case files are completed in a timely manner and are up-to-date.

CE Scheme

Tiglin / Light House
Dublin
07.2023 - 10.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.

Housekeeping Manager

Gardens Damas
Damascus
02.2010 - 06.2012
  • Placed orders for housekeeping supplies and guest toiletries.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Evaluated employee performance and developed improvement plans.
  • Coordinated household cleaning service operations and managed client relations.

Investment Analyst /Portfolio Trader

Rasmalla Investment Banking
Dubai ,
05.2005 - 08.2009
  • Conducted detailed investment analysis, calculations and reports.
  • Created financial strategies to optimize portfolio performance and reduce risk.
  • Reviewed and analyzed project spending throughout project life cycle.
  • Presented oral and written reports on general economic trends, individual corporations and entire industries.
  • managing portfolios through diversification of stocks in GCC ( Arabic Gulf Countries ) market including Jordan and Egypt .
  • manage the risk of trading on foreign exchange markets while making a profit .
  • head the daily morning meeting with the brokers in Rasmala Brokerage to fill them on market indicators and expectations .
  • responsible on developing and producing periodic reports on markets trends in stock and commodities and forex , and week to week market performance statistics to the management .
  • responsible for constructing the Arab markets database ( Equities & indices ) to review weekly report , indices performance , stocks performance and market fundamental .
  • Kept up-to-date on latest market trends and investment opportunities through in-depth research and information from contacts.

Portfolio Trader

Orient Financial Brokers
Dubai
07.2000 - 06.2005
  • Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
  • Assessed hourly market conditions to look for hedge and arbitrage opportunities.
  • Made fast decisions based on fluctuating market resulting in profit .
  • Worked on behalf of companies to buy and sell financial instruments.
  • monitored and analysed global financial markets , and managed international equity trades .
  • Researched equity market and investment opportunities using fundamental , economic and country risk analysis .
  • implementing effective trading strategies
  • figuring out the best risk management compared to the capital invested and markets situation .

Education

Bachelor of Accountancy -

Dubai
04.2001 -

Skills

Certificate of Supervisory Skills Certificate of ( Fire Marshal , First Aid ,management of violence and aggression , Difficult people , understanding migrant mental health , understanding the mental health act administrator role , communication with consideration , safeguarding adults at risk of abuse , trauma aware , recognition and management of sepsis in children , communicating effectively through open disclosure , introduction to children first , Diversity , equality and inclusion ) PSA Licence ( Security Guard ) Safe pass / Manual handing / Scissor lift pass to second year stage management / Inchicore College

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Additional Information

  • Residence Visa Valid till 2025 .
  • Irish Driving Licence .
  • Licenced Broker from Dubai International Financial Centre .
  • published two books in risk management of financial market
  • introducing and producing financial program called after market in Decision maker , Channel TV.

Timeline

Supervisor / Manager

Laupteen Ltd / Emergency Accommodation
09.2023 - Current

CE Scheme

Tiglin / Light House
07.2023 - 10.2023

Housekeeping Manager

Gardens Damas
02.2010 - 06.2012

Investment Analyst /Portfolio Trader

Rasmalla Investment Banking
05.2005 - 08.2009

Bachelor of Accountancy -

Dubai
04.2001 -

Portfolio Trader

Orient Financial Brokers
07.2000 - 06.2005

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