Hugo Paredes
Porto,Portugal
Summary
Dedicated professional with extensive expertise in hospitality and customer service excellence. Proficient in fast-paced environments, including wine service and beverage preparation. Strong skills in POS operation, cash handling, and multitasking, with a solid understanding of spirits, beer, and wine. Committed to exceptional service delivery and continuous skill enhancement within the industry.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Bartender
Sheridans Bar and Restaurant
Galway, Ireland
11.2025 - 05.2026
- Facilitated efficient service to guarantee timely delivery for all patrons.
- Maintained bar stock and organisation to enable quick access and service for customers.
- Received customer orders and crafted drinks adhering to established best practices.
- Processed cash transactions and operated point-of-sale systems with precision and reliability.
- Balanced the till at the end of each shift and secured premises according to standards.
Food and Beverage Assistant
Guys Bar & Seafood Restaurant
Clifden, Connemara, Ireland
05.2025 - 10.2025
- Assisted customers with prompt service in a busy setting, improving overall dining satisfaction.
- Ensured cleanliness and order of bar area, complying with health and safety standards.
- Welcomed new customers and provided immediate seating help.
- Responded to customer inquiries with detailed knowledge of food, drinks, and menus.
F&B Supervisor
Anitta Brunch & Bistrô
Guimarães, Portugal
05.2024 - 05.2025
- Supervised daily front-of-house operations to ensure adherence to service standards during peak hours.
- Supported team of servers and bar staff by providing guidance and assisting new members with adaptation.
- Monitored guest satisfaction and addressed feedback or issues promptly.
Food & Beverage Assistant
Ice House Hotel
Ballina, Ireland
07.2023 - 05.2024
- Supported daily operations of restaurant and bar to ensure service standards and guest satisfaction were met.
- Anticipated needs of guests and provided recommendations for memorable dining experiences.
- Assisted with beverage preparation and collaborated with kitchen staff to maintain service flow.
Content Manager
JohnnyBros
Gdansk, Poland, UK
03.2021 - 06.2023
- Reviewed and moderated content to support compliance with platform standards and brand voice.
- Monitored user behaviour, identifying trends and aiding enforcement of policies for a safe online environment.
- Assisted in researching competitors and market trends to help inform content planning and audience engagement.
F&B Assistant
Le Friquet Hotel
Guernsey, UK, Poland
06.2018 - 01.2021
- Welcomed guests and accurately recorded food and beverage orders with a friendly approach.
- Provided detailed menu knowledge and recommendations to enhance guest satisfaction.
- Prepared and presented drinks while ensuring quality standards and visual appeal.
- Maintained a clean and organised service area, assisting in smooth teamwork during peak periods.
- Took initiative to expand knowledge of menu items, customer service practices, and daily operations for personal development.
Education
Certificate of Higher Education - Languages and Humanities
Liceu de Guimarães
Guimarães, PortugalSkills
- Positive attitude
- Fast-paced service
- Wine and beverage service
- Sales expertise
- Menu knowledge
- Point of sale operation
- Cash handling
- Multitasking efficiency
- Liquor and spirits knowledge
- Customer service excellence
- Attention to detail
- Food safety and HACCP compliance
Certification
- Lone Working
- Fire Hazard
- Health & Safety Level 2
Languages
English
Portuguese
Spanish
Timeline
Bartender
Sheridans Bar and Restaurant
11.2025 - 05.2026
Food and Beverage Assistant
Guys Bar & Seafood Restaurant
05.2025 - 10.2025
F&B Supervisor
Anitta Brunch & Bistrô
05.2024 - 05.2025
Food & Beverage Assistant
Ice House Hotel
07.2023 - 05.2024
Content Manager
JohnnyBros
03.2021 - 06.2023
F&B Assistant
Le Friquet Hotel
06.2018 - 01.2021
Certificate of Higher Education - Languages and Humanities
Liceu de Guimarães