Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Hugo Franco

DUBLIN,Ireland

Summary

CCNP Collaboration certified Voice Engineer with 15+ years of experience in architecting, deploying, and maintaining Cisco and open-source IP telephony systems, including contact centers and videoconferencing solutions with strong fundation in network and server infrastructure featuring routing and swtiching, virtualization and Linux operating systems. Robust analytical, technical, and communication skills complemented by extensive knowledge of IP telephony protocols and technologies, coupled with practical experience and adept problem-solving capabilities.


Overview

18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Network Engineer (CCNP Collaboration)

Presidio
Dublin, Ireland
12.2017 - 09.2025
  • Designed and implemented Cisco Collaboration solutions, including Callmanager, Unity connection and IM and Presence servers versions 9 - to 15, Webex Calling and Cisco TelePresence based on Expressways versions X8.9 to X15.3.
  • Implementation and support of hybrid solutions where the Callmanager is the core of the voice netowrk and integrates with MS Teams or Webex Calling offering overlapping or complementary features like calling, voicemail and instant messaging.
  • Developed detailed implementation plans for seamless migrations from legacy telephone systems to IP Telephony.
  • Streamlined integration and support Cisco Contact Center Express solutions from versions 10 to 15.
  • Orchestrated porting procedures, liaising with local service providers to ensure continuous service operation.
  • Diagnose and resolve network problems.
  • Manage and carry out network upgrades and configurations, including Cisco equipment such as Catalyst and Nexus switches and ISR and ASR routers, carrier links, and firewalls.
  • Support the integration of on-prem systems with cloud-based solutions like Azure and external Hosted Applications.
  • Deploy and support wireless network solutions for both corporate and guest Wi-Fi with Cisco WLC 9800/5520/3504 and APs 9100

Senior Engineer

Voice Engineer Ireland Ltd
, Ireland
06.2016 - 02.2017
  • Designed and implemented hosted and on-premise unified communication solutions.
  • Integrated contact centre solutions to enhance operational efficiency.
  • Supported ongoing maintenance of unified communication systems.
  • Coordinated change implementations, gathering requirements and defining scope.
  • Arranged necessary adjustments with customers and service providers.

VoIP Consultant III

Advantel Consultores C.A.
02.2012 - 05.2016
  • Designed and implemented Cisco Collaboration solutions, including Contact Center Express and TelePresence.
  • Developed Asterisk-based telephony solutions while ensuring seamless integration with existing systems.
  • Created detailed implementation plans for effective migrations from PSTN to IP Telephony.
  • Led projects while mentoring engineers, providing design guidance and technical direction.
  • Conducted audits of voice networks and recommended best practices to enhance performance.
  • Tested new telephony equipment for compatibility with company products.
  • Contributed to presales efforts through product demonstrations and technical qualifications discussions.

Teacher for VoIP and IP telephony

Universidad Católica Andres Bello (UCAB)
10.2011 - 07.2013
  • 10th Semester of Telecommunications Engineering Course. 16 students.
  • Course Content: Core concepts of VoIP Networks and IP Telephony, main protocols used, their features, structure and procedures: TCP/IP stack, SIP, RTP, SDP. Legacy telephony protocols and interfaces: E1, MFCR2, ISDN, FXS/FXO. QoS for voice over IP networks. Impact of jitter, latency, and packet loss on VoIP networks. Network infrastructure to support IP telephony: Routing, Switching, DHCP, DNS, TFTP and NAT/firewall traversal. Configure Asterisk PBX, VoIP gateways and endpoints. Hands-on labs with scenarios where internal/external dialplan, SIP devices, ACD and IVR configuration and troubleshooting must be applied.

VoIP Consultant II

Advantel Consultores C.A.
03.2010 - 02.2012
  • Implemented VoIP PBX systems (Asterisk and Cisco) alongside network infrastructure design.
  • Configured SIP, H323, and PSTN gateways across various manufacturers in diverse environments.
  • Supported operations of endpoints including Cisco, Linksys, Polycom, Yealink, and Grandstream.

VoIP Consultant I

Advantel Consultores C.A.
08.2008 - 03.2010
  • Provided technical support for the corporate network voice and data system as well as the customer’s voice network infrastructure.
  • Trained employees of other departments in the company as well as the customers’ employees on VoIP and IP telephony Systems.
  • Design and prepare demonstrations sessions for voice products.

Internship

CANTV
Caracas
06.2007 - 08.2008
  • Configured and deployed Asterisk PBX and Openser SIP Proxy (now Kamailio) based telephony systems. Also configured endpoints and Digium telephony cards (FXO,FXS E1).

Education

Telecommunications Engineer -

Universidad Católica Andrés Bello
Caracas/Venezuela
09.2003 - 01.2009

Skills

Decision-Making

Interpersonal communication

Team player

Networking protocols

Network monitoring software

Routing and Switching

PSTN familiarity

Contact centre software

Quality of service

Telephony systems expertise

Call centre systems experience

Cisco call manager expertise

PBX system implementation

System troubleshooting

Websites

Certification

CCNP Collaboration - Cisco Certified Network Professional Voice

Unified Communications Contact Center Express Implementation

Languages

Español (Native or Bilingual)
Inglés (Full Professional)

Timeline

Network Engineer (CCNP Collaboration)

Presidio
12.2017 - 09.2025

Senior Engineer

Voice Engineer Ireland Ltd
06.2016 - 02.2017

VoIP Consultant III

Advantel Consultores C.A.
02.2012 - 05.2016

Teacher for VoIP and IP telephony

Universidad Católica Andres Bello (UCAB)
10.2011 - 07.2013

VoIP Consultant II

Advantel Consultores C.A.
03.2010 - 02.2012

VoIP Consultant I

Advantel Consultores C.A.
08.2008 - 03.2010

Internship

CANTV
06.2007 - 08.2008

Telecommunications Engineer -

Universidad Católica Andrés Bello
09.2003 - 01.2009

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Hugo Franco