Hristiana Rumenova
Swords
Summary
Experience Inflight Coordinator with over One Year in the Airline Industry. Skilled in managing base transfers, booking flights/hotels, preparing detailed reports and providing exceptional administrative support. Proficient in Netline, Skyspeed and Microsoft Excel for data analysis and reporting. A reliable team player with Excellent phone call management, ensuring seamless operations and high standards of service.
Overview
4
4
years of professional experience
Work History
Inflight Co Ordinator Administrator
Ryanair
Swords County Dublin, Ireland
04.2023 - Current
- Base Transfers: Coordinating and facilitating base transfers for Cabin Crew, ensuring smooth transitions and minimal disruptions to operations, managing logistic and communication to provide timely and accurate information to cabin crews all over Europe.
- Report Preparation: Compiled and analysing data to prepare comprehensive reports on various actions such as attendance, Attrition, headcounts, Leavers/Resignations.
- Phone Call Management: Answering and making high volume calls regarding base transfers, base offers, address general injuries, resolve issues and ensure to have good and effective communication with cabin crew and across other departments.
- Administrative Support: Completing a variety of administrative tasks including scheduling, documentation and coordinating meetings. maintaining accurate records, making cabin crew IDs, answering all emails and ensuring all information is correct and assisting in the preparation of operational plans and reports. Ensuring all Zendesk queries are answered with a good, friendly and approachable manner with all the information needed by the cabin crew member including flight details/Transfer information/ Vpos/ New memos being published.
- Booking and Arrangements: Organising and bookings flights, hotels, and transportation for all Managers and Cabin crew during their duty travel/ base visiting. Ensuring all travel arrangements are in compliance with company policies and catered to all Managers and Crew members.
- Team Collaboration: Working closely with colleagues across different departments to ensure cohensive and efficient operations. Contributed to a positive team environment by supporting team members and sharing knowledge.
Waitress Trainee
Ellison Hotel
Castlebar County Mayo , Ireland
05.2020 - 08.2023
- Ensured dining areas were clean and set up for each shift according to established standards.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Provided excellent customer service during meal times.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Greeted customers and provided menus.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Utilized point-of-sale system to process payments from customers.
- Demonstrated proper use of slicers, blenders and other food preparation equipment.
- Checked that all orders were accurate before delivering to customers.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
Functional Therapist
Brookvale Manor Nursing Home
Ballyhaunis County Mayo, Ireland
11.2022 - 02.2023
- Documented patient progress, treatments, and data in charts.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Aided head physical therapist in creating treatment plans for each patient.
- Noted physical and emotional changes in patients and detailed in medical records.
- Answered questions from patients about proper form when performing exercise routines at home.
- Administered therapy treatments to patients using hands or therapeutic devices.
- Engaged in continuing education to stay updated with the latest physical therapy techniques and practices.
Education
Diploma - Bookkeeping and Payroll
UCD
Dublin 06-2024
QQ Level 5 Certificate - Business Administration
Mayo College of Further Education & Training
Castlebar County Mayo06-2021
Skills
- Base Transfer Coordination
- Report Preparation and Analysis
- Booking and Travel Arrangements
- Administrative Support
- Customer Service
- Team Collaboration
- Microsoft Office Suite - Excel, Word, PowerPoint, Outlook
- Skyspeed, Netline and Netline Reports, Power BI
Timeline
Inflight Co Ordinator Administrator
Ryanair
04.2023 - Current
Functional Therapist
Brookvale Manor Nursing Home
11.2022 - 02.2023
Waitress Trainee
Ellison Hotel
05.2020 - 08.2023
Diploma - Bookkeeping and Payroll
UCD
QQ Level 5 Certificate - Business Administration
Mayo College of Further Education & Training
Similar Profiles
Lilly TucholskaLilly Tucholska
Supervisor (Seconded by Ryanair to Armatis) at RyanairSupervisor (Seconded by Ryanair to Armatis) at Ryanair
Vincenzo PanicoVincenzo Panico
Cabin Crew Member at RyanairCabin Crew Member at Ryanair
ANDREA MAPELLIANDREA MAPELLI
Captain, B-737 at RyanairCaptain, B-737 at Ryanair