Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Holly Kinsella

Summary

My name is Holly Kinsella, I am a student in Technology University Dublin studying International Hospitality Management. I am an outgoing highly motivated person with a positive attitude. Through my transition year work experience, 6th year committee work and my current work in hospitality, I have gained various customer services skills and an understanding of what it takes to succeed in multiple businesses. Furthermore, I have planned, organised and managed my transition year ball and my 2024 Debs for 150 people. In addition, I have worked within a team planning large weddings and musical events in my work at The Shoreline Hotel. I have achieved certificates in a number of courses such as a CPR Certificate from the Irish Heart Foundation.

Overview

4
4
years of professional experience

Work history

Waitress

The Shoreline Hotel
Donabate, Leinster
07.2023 - 03.2025
  • Welcome customers in a friendly and attentive manner to ensure an enjoyable experience in our hotel
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Recording orders, updating financial reports and cleaning daily
  • Prepared/assisted with numerous large events from weddings, Christmas functions and live music acts
  • Provided excellent customer service, working within a team to increase productivity in a fast workplace
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Barista

Shoreline Hotel
Donabate
06.2023 - Current
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
  • Packed and served high volume of orders in busy fast food setting.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Prepared and crafted various sandwiches, ensuring high quality presentation and customer satisfaction

Junior Barista

Triangle Coffee Co.
Dublin
03.2023 - 05.2023
  • Recorded orders every day with a warm and friendly manner
  • Exhibited multitasking abilities under pressure, maintaining high-quality service even in rush hours.
  • Upheld health and safety standards whilst preparing all beverages and foods.
  • Improved customer satisfaction with exceptional service and friendly demeanour.
  • Cleaned and swept the shop to keep up the appearance of Triangle Coffee Co
  • I have also achieved a certificate from the Dublin Barista School for a barista induction session

Sales assistant

Jones' Garden Centre
Dublin
01.2022 - 03.2023
  • Trained in high level of customer service, welcoming and assisting all and potential customers
  • Managed and delivered stock take of our goods on a daily/weekly basis
  • Sold hundreds of Euros in home and gardening equipment
  • Communicated and reported to managers when stock was low/out at Jones'

Receptionist

Jule Beauty and Therapy
Dublin
08.2021 - 01.2022
  • Recorded multiple calls from Jule B&T clients into their booking system
  • Trained by Jules to be the face and contact of the shop as the first point of contact with customers
  • Tracked and maintained stock for Jules on a daily basis
  • Prepared and designed therapy rooms to ensure and presentable and sanitary fashion

Education

Junior Certificate -

Donabate Community College
Dublin
01/2018 - 06/2021

Certificate of Higher Education -

Donabate Community College
Dublin
01/2022 - 06/2024

Skills

  • Leadership
  • Time management
  • Ability to take direction and multitask
  • Ability to work in a team
  • Planning and event management
  • Problem solver
  • Adaptability
  • Excellent communication skills
  • Attention to detail
  • Ability to take constructive criticism

References

Anthony Creevy, 01 843 6726, Principal, Donabate Community College

Katrina Moore ,086 8611267 , Accounts , Shoreline Hotel ,Donabate

Timeline

Waitress

The Shoreline Hotel
07.2023 - 03.2025

Barista

Shoreline Hotel
06.2023 - Current

Junior Barista

Triangle Coffee Co.
03.2023 - 05.2023

Sales assistant

Jones' Garden Centre
01.2022 - 03.2023

Receptionist

Jule Beauty and Therapy
08.2021 - 01.2022

Junior Certificate -

Donabate Community College
01/2018 - 06/2021

Certificate of Higher Education -

Donabate Community College
01/2022 - 06/2024

Similar Profiles

Create profile
Holly Kinsella