Holly Kennedy
Dungarvan,Ireland
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
Receptionist
Sheen Falls Lodge
Kenmare , Ireland
2026.02 - Current
- Upheld confidentiality by following sensitive-information handling procedures during daily tasks.
- Managed multiple duties at once, keeping efficiency and quality consistent.
- Handled company phone calls to maintain smooth internal communication flow.
- Supported operations during busy periods to keep work steady under pressure.
- Confirmed bookings accurately to prevent reservation errors from occurring.
- Coordinated guest transport arrangements to improve comfort and satisfaction.
- Recommended hotel dining bar and spa services to drive upgrades.
- Created reception rosters with the Reception Manager for consistent coverage.
Receptionist
Lawlor's Hotel
Dungarvan, Waterford
2025.08 - 2026.02
- Managed incoming phone calls to keep communication flowing across departments.
- Coordinated with team members to organise company events and lift morale.
- Greeted guests warmly and provided helpful support on arrival.
- Answered client, guest, and public enquiries to resolve issues.
- Created guest reservations and arranged group bookings for scheduled visits.
Waitress
Fota Island Resort
Cork, Ireland
2023.05 - 2025.08
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Worked closely and looked after sports teams that trained in the hotel on their off season.
- Trained in BOH for wedding service and for other C&B events
- Trained in closing weddings and C&B events
- Completed duties to deliver on targets with accuracy and efficiency.
- Supported new hires through onboarding process for speedy and successful training.
- Led shifts and motivated team to drive sales.
Waitress
The Elm Tree Glounthaune
Cork, Ireland
2021.05 - 2024.05
- Met special dietary requests with careful preparation and presentation of dishes.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Greeted and escorted guests to tables.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Education
Diploma of Higher Education - Hospitality Management
CIT
Cork 2022-09
Skills
- Hospitality-Focused mindset
- Safe manual handling
- Patience and composure
- Tills operation
- Staff training capabilities
- Beverage preparation knowledge
- Front-Of-House (FOH) procedures
- Knowledge of GDPR regulations
- Team Leadership
Volunteer
I’ve volunteered twice for the open kitchen held in cork prison trough college, serving food prepared by the inmates taking the culinary course.
Timeline
Receptionist
Sheen Falls Lodge
2026.02 - Current
Receptionist
Lawlor's Hotel
2025.08 - 2026.02
Waitress
Fota Island Resort
2023.05 - 2025.08
Waitress
The Elm Tree Glounthaune
2021.05 - 2024.05
Diploma of Higher Education - Hospitality Management
CIT