Holly Collins
Cork,County Cork
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress (past occupation) with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Undergrad student, pursuing marketing eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
3
3
years of professional experience
Work History
Waitress
Fernhill House Hotel
Clonakilty, County Cork
03.2022 - 10.2024
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
Housekeeping cleaner
Celtic Ross Hotel
Rosscarbery, County Cork
05.2021 - 09.2021
- Improved efficiency with careful planning and execution of daily housekeeping duties.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Delivered excellent customer service for repeat business from satisfied clientele.
Education
Undergrad - Marketing
MTU, Cork
Cork, County Cork 09.2023 -
Leaving Certificate -
Sacred Heart Secondary School, Clonakilty
Cork, County Cork 08.2017 - 05.2023
Skills
- Customer Service
- Verbal communication
- Multidisciplinary teamwork
- Regulatory compliance
- Confident communicator
- Product knowledge
Affiliations
- Exercise and Health
- Sport; GAA, swimming
Timeline
Undergrad - Marketing
MTU, Cork
09.2023 -
Waitress
Fernhill House Hotel
03.2022 - 10.2024
Housekeeping cleaner
Celtic Ross Hotel
05.2021 - 09.2021
Leaving Certificate -
Sacred Heart Secondary School, Clonakilty
08.2017 - 05.2023
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