After starting a career in research, I had the opportunity to change path. From now on, my professional goal is to be able to use my analytical and language skills to help people on many levels in any field.
Overview
12
12
years of professional experience
Work History
Customer Service Support Representative
Viagogo
Castletroy
2024.01 - Current
Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Handled escalated customer concerns in a professional manner.
Followed up with customers after their initial contact with the company.
Provided customer service support for incoming inquiries and requests via telephone, email and chat.
Market Insights Analyst
IKEA
Plaisir
2022.06 - 2022.10
Made the business more affordable, accessible, and creating a positive impact on people and society
Supported coworkers by making well founded decisions based on actionable and timely customer insight
Monitored industry news and trends to keep up-to-date on relevant topics
Prepared presentations highlighting new findings from market research activities.
Data Analyst
IKEA
Plaisir
2021.11 - 2022.03
Carried out Ad Hoc analysis for the marketing team
Provided insights for IKEA Family purposes
Analyzed monthly KPI’s to support the stores to achieve the goals
Programmed in SQL and created dashboards
Bilingual Customer Service Agent
Maple Syrup Media
Sheffield
2018.11 - 2021.07
Provided bilingual customer service in both English and French to customers via phone, email, and chat, using Salesforce and Intercom
Negotiated commissions from online retailers for product placements and exposure for Shoop and Quidco
Statistician
IRSTEA
Grenoble
2013.01 - 2014.07
Developed a wavelet method for velocity series estimation
Formulated velocity distributions as a function of height