Hoan Kim Truong
Limerick
Summary
After starting a career in research, I had the opportunity to change path. From now on, my professional goal is to be able to use my analytical and language skills to help people on many levels in any field.
Overview
12
12
years of professional experience
Work History
Customer Service Support Representative
Viagogo
Castletroy
01.2024 - Current
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Handled escalated customer concerns in a professional manner.
- Followed up with customers after their initial contact with the company.
- Provided customer service support for incoming inquiries and requests via telephone, email and chat.
Market Insights Analyst
IKEA
Plaisir
06.2022 - 10.2022
- Made the business more affordable, accessible, and creating a positive impact on people and society
- Supported coworkers by making well founded decisions based on actionable and timely customer insight
- Monitored industry news and trends to keep up-to-date on relevant topics
- Prepared presentations highlighting new findings from market research activities.
Data Analyst
IKEA
Plaisir
11.2021 - 03.2022
- Carried out Ad Hoc analysis for the marketing team
- Provided insights for IKEA Family purposes
- Analyzed monthly KPI’s to support the stores to achieve the goals
- Programmed in SQL and created dashboards
Bilingual Customer Service Agent
Maple Syrup Media
Sheffield
11.2018 - 07.2021
- Provided bilingual customer service in both English and French to customers via phone, email, and chat, using Salesforce and Intercom
- Negotiated commissions from online retailers for product placements and exposure for Shoop and Quidco
Statistician
IRSTEA
Grenoble
01.2013 - 07.2014
- Developed a wavelet method for velocity series estimation
- Formulated velocity distributions as a function of height
- Reinvestigated small-scale snow chute-flow experiments
Statistician Intern
METEO FRANCE
Toulouse
04.2012 - 09.2012
- Investigated climatic change in Greenland
- Adapted the Temporal Optimal Detection Method
- Analysed temperature time series by applying Fourier analysis
Education
Master of Science - Data Science
Open Classroom
Paris, France01-2024
Master of Science - Applied Mathematics
University of Nantes
Nantes, France09-2012
Bachelor of Science - Mathematics
University of Nantes
Nantes, France07-2010
Skills
- Complaint Handling
- CRM Software
- Report Preparation
- Data Modeling
- Data Validation
- A/B Testing
- Time-Series Analysis
- Data Mining
- Python Programming
- Data Visualization and Presentations
- Machine Learning
- SQL, R, Python
- Statistical Analysis
- Data Analysis
- Deep Learning
- Business Forecasting
- Fluent in French
- Verbal and Written Communication
- Research and Analysis
Languages
French
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Support Representative
Viagogo
01.2024 - Current
Market Insights Analyst
IKEA
06.2022 - 10.2022
Data Analyst
IKEA
11.2021 - 03.2022
Bilingual Customer Service Agent
Maple Syrup Media
11.2018 - 07.2021
Statistician
IRSTEA
01.2013 - 07.2014
Statistician Intern
METEO FRANCE
04.2012 - 09.2012
Master of Science - Data Science
Open Classroom
Master of Science - Applied Mathematics
University of Nantes
Bachelor of Science - Mathematics
University of Nantes
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