Hoai Thu Nguyen
Sunshine North
Summary
Highly organized and detail-oriented professional with extensive experience in customer service coordination, logistics, and hospitality, now transitioning into student support services. Adept at managing records, coordinating communication, problem-solving, and providing guidance to students. Proven ability to handle inquiries, resolve issues efficiently, and maintain accurate documentation. Passionate about fostering a supportive and inclusive environment for students by leveraging strong administrative and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Various Restaurants & Grocery Store
06.2014 - Current
- Provided high-quality customer service, addressing inquiries and resolving issues, aligning with student engagement and support responsibilities
- Assisted with daily operations, ensuring smooth service and a positive experience, demonstrating strong multitasking and time management skills
- Developed excellent communication and interpersonal skills by interacting with a diverse range of customers, applicable to working with students from different backgrounds
- Maintained transaction records and ensured compliance with policies, showcasing attention to detail and administrative proficiency
Logistics Customer Service Coordinator
Airport Cargo Warehouse
05.2022 - 12.2023
- Managed and maintained shipment records, reflecting strong administrative and data management skills relevant to student record-keeping
- Communicated with customers to schedule and ensure timely deliveries, showcasing effective coordination and support skills similar to student advising
- Reported issues and followed up on pending shipments, demonstrating proactive problem-solving and resolution skills essential in student support services
- Verified billing data with client contracts to ensure accuracy before processing, highlighting attention to detail and compliance, relevant to handling student financial documentation and enrolment records
Education
Advanced Diploma - Business Administration, Supply Chain and Operation Management
George Brown College
Toronto, Canada12-2021
Bachelor - Business Administration, Tourism and Hospitality Management
Thuong Mai University
Hanoi, Vietnam05-2013
Skills
- Strong Interpersonal & Communication Skills
- Problem-Solving & Conflict Resolution
- Administrative & Organizational Abilities
- Records Management & Documentation
- Customer Service & Relationship Management
- Multitasking & Time Management
- Proficiency in Microsoft Office & Student Management Systems
Certification
Responsible Service of Alcohol (RSA) Certification, Galaxy Training Australia, 2024
Languages
English
Advanced
C1
Vietnamese
Proficient
C2
Availability
Part-time
Work Rights
Working Holiday Visa
Volunteer Experience
Canada Food Bank
Timeline
Logistics Customer Service Coordinator
Airport Cargo Warehouse
05.2022 - 12.2023
Customer Service Assistant
Various Restaurants & Grocery Store
06.2014 - Current
Advanced Diploma - Business Administration, Supply Chain and Operation Management
George Brown College
Bachelor - Business Administration, Tourism and Hospitality Management
Thuong Mai University
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