Hina Umar
Huddersfield ,United Kingdom
Summary
Results-driven professional with expertise in workflow monitoring, process improvement, and root cause analysis, ensuring operational efficiency and compliance with health and safety standards. Skilled in data analysis, cross-department collaboration, and inventory control (ICQA), with a proven ability to adapt to fast-paced environments while maintaining high attention to detail. Peer trainer who trained numerous individuals across ISS. Adept at utilising tools such as Microsoft Excel, Quip, Sim Ticketing, and FCLM to optimise processes and achieve target-driven outcomes. Strong communication and interpersonal skills foster effective team collaboration and problem-solving across diverse functions. Committed to delivering measurable improvements that align with organisational goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
ISS Team Lead Proxy (Including Peak)
Amazon DSA6
Wakefield
2025.12 - Current
- Supported Peak and made sure there was no backlog of problems bottlenecking our record breaking peak.
- Created Problem Solve Wall audit by accessing relevant folders and submitting tickets.
- Greeted leads daily via main chat to promote team engagement.
- Checked in on shift communication chat to confirm presence for the day.
- Oversaw up to eight Fulfillment Centers, adapting management based on staffing contingencies.
- Reduced standard work expectations while managing additional sites to ensure scalability.
- Served as a liaison within ISS structure, ensuring consistent site staffing and prioritisation of tasks across Fulfillment Centers.
ISS Problem Solver
Amazon Warehouse
Wakefield
2023.09 - 2026.01
- Identified and resolved issues with inventory items preventing successful stowing
- Worked cross-functionally with stowers and inventory teams to improve item flow and reduce defects
- Applied Dive Deep to analyze faults, improving process accuracy and speed
- Maintained high safety standards during fault investigation and issue resolution
- Supported ICQA processes to ensure accurate stock levels for Outbound
Inbound Stow Associate
Amazon Warehouse
Wakefield
2023.08 - 2023.09
- Organized and stowed inventory while meeting productivity and accuracy targets
- Used time-management and organizational skills to maintain workflow efficiency
- Ensured items were stowed safely to prevent damage or hazard
- Demonstrated Bias for Action by consistently exceeding shift targets
Picker – ARSAW
Amazon Warehouse
Wakefield
2023.04 - 2023.08
- Accurately picked customer orders to meet tight shipping deadlines
- Maintained high levels of speed and precision while following ergonomic and safety standards
- Upheld Customer Obsession by minimizing pick errors and ensuring order accuracy
Warehouse Operative
Amazon Warehouse
Leeds
2021.08 - 2022.08
- Rotated across warehouse functions, supporting outbound efficiency through packing, scanning, and dispatching
- Ensured proper handling, usage, and storage of materials in line with Amazon's strict health and safety protocols, minimizing risk and maintaining workflow continuity
- Completed Fire Marshall training, proactively monitoring work areas and enforcing emergency readiness procedures
- Took initiative in onboarding and mentoring new hires, acting as a peer leader and role model for safety and productivity
Education
Diploma - Economics, Sociology, English, Mathematics
Lahore School of Economics
Lahore 2007.01 - 2009.01
Skills
- Workflow Monitoring
- Process Improvement
- Root Cause Analysis
- Problem Solving
- Data Analysis
- Cross-Department Collaboration
- Health & Safety Compliance
- Inventory Control (ICQA)
- Team collaboration
- Strong communication
- Interpersonal skills
- High attention to detail
- Target-driven
- Fast-paced adaptability
- Microsoft Excel (Excel, Word, Outlook)
- Quip
- Sim Ticketing
- FCLM (Fulfillment Center Labor Management)
Certification
- Peer Trainer: ISS
- Health & Safety Training – Ongoing, Amazon internal programs
- ICQA (Inventory Control & Quality Assurance) – Amazon, 2024
- Fire Marshall Certification – Amazon, 2022
Languages
English (bilingual)
Urdu (native speaker)
Hindi (fluent)
Timeline
ISS Team Lead Proxy (Including Peak)
Amazon DSA6
2025.12 - Current
ISS Problem Solver
Amazon Warehouse
2023.09 - 2026.01
Inbound Stow Associate
Amazon Warehouse
2023.08 - 2023.09
Picker – ARSAW
Amazon Warehouse
2023.04 - 2023.08
Warehouse Operative
Amazon Warehouse
2021.08 - 2022.08
Diploma - Economics, Sociology, English, Mathematics
Lahore School of Economics
2007.01 - 2009.01