Himanshu Premi
Dublin
Summary
(Eligible to work under 1G Graduate Visa Scheme) Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Customer Relationship Officer
ARL
Melbourne
01.2021 - 01.2022
- Devised and delivered successful tailor-made customer payment plans
- Resolved conflicts and negotiated mutually beneficial agreements
- Promoted a culture of customer collaboration through heightened cooperation, and the utilisation of transparent knowledge networks
- Optimised customer contentment through an emphasis on data
Call Centre Agent
Computershare
Melbourne
01.2020 - 01.2021
- Supported the day-to-day operations of numerous campaigns; assisting shareholders with the completion of offer letters and acceptance forms
- Dealt with various issues promptly; ensuring a continuous high level of customer satisfaction
- Trained new hires; providing appropriate guidance where required
- Kept up to date with company guidelines, policies, and general information
Customer Home Loan Settlement Officer
ANZ
Melbourne
01.2019 - 01.2020
- Resolved enquiries from brokers, solicitors, and customers post-approval
- Ensured all signed loan documents met legal requirements of various states
- Liaised with colleagues to continually meet expected settlement dates
- Disbursed funds and progress payments concerning construction loans
Portfolio Manager
Probe Operations Pvt Ltd
Melbourne
01.2018 - 01.2019
- Increased collections by 20% through the creation of new strategies and solutions that altered calling scripts and people’s mindsets
- Managed high-value debt accounts in a confidential and effective
- Collaborated with paralegals to commence legal proceedings at debtors
- Led the negotiation and closure of several complex credit extensions by liaising frequently with clients to resolve underlying issues promptly
Service Engineer
Continuum Managed Solutions
Mumbai
01.2014 - 01.2015
- Responded to technical queries from global SharePoint customers; providing appropriate solutions as required
- Led the installation and migration of several new SharePoint versions
- Monitored SharePoint event IDs; performing troubleshooting accordingly
Technical Consultant
Wipro – BPO Pvt Ltd
Mumbai
01.2013 - 01.2014
- Simplified and ensured accuracy across various complex databases
- Compiled project deadlines and met all Service Level Agreement’s (SLA) by managing complex schedules to effectively organise workload and resources
- Provided a bespoke and attentive service to meet every customer’s needs.
Education
MSc - Business Analytics
Dublin Business School
01.2022 - Current
Relevant Coursework: Business Strategies, Programming for Data Analytics, Requirement Analysis - undefined
Masters in Business Administration - undefined
Kaplan Business School
01.2015 - 01.2018
Bachelors - Electronics Engineering
University of Mumbai
01.2008 - 01.2013
Diploma - Electronics and Video Engineering
M.S.B.T.E
01.2005 - 01.2008
Skills
Database and Programming Languagesundefined
Certification
Python for Machine Learning & Data Science Masterclass – Udemy
Affiliations
Skilled, strategic, and experienced individual seeking to attain a prolonged and progressive career within business analysis.
Assumes an organised and problem-solving approach to tackle complex and large datasets. Possesses productive communication skills that enables positive contact with customers and management across all levels of business.
Holds a proven track record in supporting the attainment of overarching company strategies. Effective in presenting intricate findings and insights in an understandable manner.
Excels in fast-paced scenarios while remaining flexible in ever-evolving environments. Knowledgeable in various forms of industry programming languages.
Timeline
MSc - Business Analytics
Dublin Business School
01.2022 - Current
Customer Relationship Officer
ARL
01.2021 - 01.2022
Call Centre Agent
Computershare
01.2020 - 01.2021
Customer Home Loan Settlement Officer
ANZ
01.2019 - 01.2020
Portfolio Manager
Probe Operations Pvt Ltd
01.2018 - 01.2019
Masters in Business Administration - undefined
Kaplan Business School
01.2015 - 01.2018
Service Engineer
Continuum Managed Solutions
01.2014 - 01.2015
Technical Consultant
Wipro – BPO Pvt Ltd
01.2013 - 01.2014
Bachelors - Electronics Engineering
University of Mumbai
01.2008 - 01.2013
Diploma - Electronics and Video Engineering
M.S.B.T.E
01.2005 - 01.2008
Relevant Coursework: Business Strategies, Programming for Data Analytics, Requirement Analysis - undefined
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