HILO OLIVEIRA MARTINS

In addition to fulfilling my primary role in housekeeping, I gained extensive hands-on experience in various hotel departments, including:

• Waitstaff: Provided exceptional customer service in the dining area, ensuring guest satisfaction.
• Bartender: Managed the bar, preparing and serving drinks in a fast-paced environment.
• Breakfast Service: Assisted in preparing and serving breakfast, maintaining a high standard of food quality and guest interaction.
• Kitchen Porter: Supported kitchen staff with food preparation, cleaning, and organization.
• Maintenance: Performed basic maintenance tasks, ensuring smooth operations and guest comfort.
• Safe Food Handling.
• Specials Promotion and Upselling
• Guest Satisfaction
• Adaptable and Flexible
• Customer Relations
• Active Listening
• Order Processing

During my time at McDonald's, I was trained in various areas, gaining broad experience in both customer-facing and operational roles. My responsibilities included:

• Customer Service & Frontline Operations: Greeted and assisted customers, ensuring a high level of service and satisfaction.
  Managed cash register, processed orders, and handled customer inquiries.
  
• Food Preparation & Kitchen Operations: Prepared and assembled menu items, ensuring quality and efficiency.
  Maintained cleanliness and organization of the kitchen and food prep areas.
  
• Drive-Thru & Order Fulfillment: Operated the drive-thru window, processing orders quickly and accurately.
  Coordinated with kitchen staff to ensure prompt and accurate order fulfillment.
  
• Team Collaboration & Training: Worked closely with team members to maintain smooth service during busy periods.
  Assisted in training new staff, ensuring they adhered to company standards and procedures.
  
• Stock Management & Cleanliness: Monitored stock levels and assisted with inventory management.
  Ensured cleanliness of dining areas, restrooms, and back-of-house spaces.