Hilary Dunphy
Carrignavar
Summary
Seasoned professional with over 25 years of experience driving business growth in the financial sector with proven leadership skills, interpersonal and influential skills most notably the ability to successfully partner with staff and the ability to successfully engage with customers. Adaptable to new challenges and eager to learn with a curiosity to discover alternative positive working experiences.
Diligent with solid background in clerical tasks and office administration. Skilled in managing records, coordinating schedules, and supporting office operations. Demonstrated ability to use organizational and communication skills to enhance office efficiency.
Experienced with administrative and clerical tasks supporting office operations. Utilizes organizational skills to manage records and schedules effectively. Knowledge of office procedures and communication techniques to enhance efficiency and support team collaboration.
Overview
33
33
years of professional experience
Work History
HR Clerical Officer
HSE South West People Resourcing Dept
06.2025 - Current
- Working collaboratively and independently processing candidates to Therapy positions in hospitals and Community Care areas of the South West Region. This is a very busy role and I thrived on multitasking while being attentive to the needs of new recruits to the health sector from retrieving documentation, garda vetting applications, work permit process, interview board expense processing, communications via Outlook, Teams, Rezoomo,. Maintaining calenders, updating workflows and trackers; progressing candidates from interview stage to onboarding stage. Liasing with line managers and team leads to accurately process paperwork, issue employment contracts and appointment letters.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Managed administrative tasks, ensuring compliance with organizational policies and procedures.
Music Teacher
Creative Keyboards Ltd
01.2023 - 06.2023
- Visiting 4 primary schools weekly to teach keyboard skills to 10 classes of children age ranging from 4yrs to 12yrs. I was able to adapt my skills to this short-term opportunity;
- Communicating with schools and parents both written and verbal efficiently
- Leading and mentoring a group of children to promote fun learning in a controlled environment.
- Time Management of class content to achieve learning goals.
- Problem solving to deal with any unexpected occurrences.
- Documentation & reporting at end of term to parents and head office.
- Developed tailored lesson plans to enhance student engagement and musical proficiency.
Clerical Officer
Our Lady Crowned Credit Union
09.2021 - 05.2022
- Communication – Customer front facing role ensuring practices are maintained to legislated requirements. Document control and other administrative duties.
- Lending/ negotiation – advising members with their lending needs in person and by phone.
- Administration/ accounts – Close of business cash management, banking procedures, accounting procedures, reporting.
- Headhunted for this role
- Managed daily administrative tasks, ensuring efficient office operations and support for team activities.
- Assisted in the preparation of financial reports, contributing to informed decision-making within the credit union.
Senior Clerical Officer
Blackpool Credit Union
12.1998 - 07.2021
- Oversaw operations and was chosen to lead departments requiring experience;
- Clerical duties- providing excellent customer service, account transactions, document control and scanning, end of day/month/year cash balancing, data inputting and reporting, assisting auditors.
- Membership officer -approving new members, ensuring compliance, reporting monthly, preparation and reading the yearly performance at the AGM.
- Lending officer – from the first stage of interviewing members to processing, assessing and approval of loan applications. Attending monthly loan meetings to review and set target goals Completing statistical reports.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Advisor
AIB – Blarney & Merchants Quay Branch Cork
01.1995 - 01.1998
- Customer Service Advisor – A sales branch of AIB my duties were focused on customer sales, selling long term savings products and mortgage application processing.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
Accounts Administrator & Receptionist
Hytherm Packaging Ltd
01.1993 - 01.1995
- A manufacturing environment where my role was accounts receivable and payable for the company, verifying documentation, inputting data, reporting and document control. Communicating with suppliers and customers, while meeting customers onsite and operating a busy reception area. Preparation of monthly reports.
- Managed accounts payable and receivable processes to ensure timely and accurate financial transactions.
- Reconciled monthly statements and resolved discrepancies to maintain financial accuracy.
- Streamlined invoicing procedures, improving processing efficiency and reducing errors.
Education
QFA (Qualified Financial Advisor) Certification -
LIA Dublin
01.2024
Certificate in Financial Accounts & Payroll -
Athlone IT
01.2022
Certificate in Professional Financial Advice - APA in Loans, Pensions, Investments, Regulation and Financial Advice QFA
IT Sligo
01.2020
Professional Certificate in Financial Advice - QFA Regulation
UCD
01.2019
Diploma in Business & Credit Unions - undefined
UCC
01.2005
Skills
- Ability to both lead a team and be a supportive team player, experience in customer excellence, administration, document control in areas of recruitment, lending, accounts payable and receivable A ‘can do’ work ethic with excellent communication skills both written and verbal Committed to problem solving and time management and critical thinking Experienced in using multiple software packages egSAP, Dynamics, Sharepoint, Sage, Thesaurus, Octogan, XRS, Progress and competent with all Microsoft software
Timeline
HR Clerical Officer
HSE South West People Resourcing Dept
06.2025 - Current
Music Teacher
Creative Keyboards Ltd
01.2023 - 06.2023
Clerical Officer
Our Lady Crowned Credit Union
09.2021 - 05.2022
Senior Clerical Officer
Blackpool Credit Union
12.1998 - 07.2021
Customer Service Advisor
AIB – Blarney & Merchants Quay Branch Cork
01.1995 - 01.1998
Accounts Administrator & Receptionist
Hytherm Packaging Ltd
01.1993 - 01.1995
Certificate in Professional Financial Advice - APA in Loans, Pensions, Investments, Regulation and Financial Advice QFA
IT Sligo
Professional Certificate in Financial Advice - QFA Regulation
UCD
Diploma in Business & Credit Unions - undefined
UCC
QFA (Qualified Financial Advisor) Certification -
LIA Dublin
Certificate in Financial Accounts & Payroll -
Athlone IT
References
Available on request.