Hilal Ahmad Khan
Dublin
Summary
- Holder of Master’s in Business Analytics from Dublin Business School, Ireland.
- Extensive experience in investigative research and analysis regarding complex financial transactions and identification of unusual payments.
- Proficient in the inputting and approving of Low & High Value Funds Transfers across company networks.
- Expertise in implementing successful solutions by collaborating with project teams and interfacing with clients.
- Familiar with AML (Anti-Money Laundering), Compliance & KYC (Know Your Client) regulations in multiple jurisdictions.
- Possess a comprehensive understanding and application of intricate financial concepts, showcasing expertise in card acquiring process, fraud, claims processing, billing collection, and accounts payable.
- Utilized SQL, Power BI, Salesforce and MS Office for efficient project management, data analysis, and integration, ensuring streamlined and reliable processes within complex systems.
- Subject Matter Expert with extensive experience in handling debit card claims and conducting investigative research into complex financial transactions.
- Experienced in managing and mentoring team members, engaging through team and individual meetings, and evaluating performance.
- Proven track record in maintaining adherence to company policies and procedures.
Overview
9
9
years of professional experience
Work History
Card Fraud and Claims Analyst
Teleperformance Global Services Private Ltd, JP Morgan Chase & Co
06.2021 - 08.2022
- Selected as a Subject Matter Expert (SME) to mentor trainees during their On Job Training phase, conduct comprehensive process refreshers for the entire team, and deliver personalized one-on-one feedback.
- Implemented SQL queries using PostgreSQL and MS Excel to extract crucial information from trainees KPIs.
- Responsible for identifying and monitoring transactions by investigating compliance reports of the customer based on various scenarios/alerts defined in the system.
- Verifying KYC documents uploaded by the customer and updating OSINT in the report.
- Maintain current understanding of money laundering/terrorist financing/sanctions/OFAC issues including processes, policies, procedures, regulations, and developing trends.
- Forward Manual Referral alerts to different onshore teams for carrying out customer due diligence (CDD)/enhanced due diligence (EDD) and follow-up for ultimate closure of the alerts.
- Assisted JP Morgan Chase (USA) customers via phone to navigate debit card payment-related claim issues.
- Conducted thorough investigations into customer claims by employing comprehensive probing techniques and adhering to the established framework of the claim model.
- Resolved customer grievances by delivering suitable resolutions tailored to their needs.
- Maintained strict confidentiality with all personal data as per company guidelines.
Operations and Finance Analyst
Desert Field International LLC
04.2018 - 03.2020
- Played a crucial role in streamlining project workflows by implementing agile methodology, resulting in a 20% reduction in project delivery time and improved collaboration among cross-functional teams.
- Aligned with business growth strategies alongside the business manager, involved in client meetings, client handling, and closing deals.
- Collaborated with sales teams, suppliers, and other stakeholders to ensure accuracy and competitiveness of project quotations.
- Coordinated with internal departments and the procurement manager to resolve invoice discrepancies, manage procurement processes using Salesforce, optimize inventory levels, and cultivate strong vendor relationships to drive cost savings and operational efficiency.
- Managed reconciliation of monthly vendor invoices, ensuring accuracy by cross-referencing with purchase orders and delivery receipts.
- Utilized Power BI to create reports showcasing key performance indicators (KPIs) and project updates, enabling stakeholders to make informed decisions.
Cust. Service Agent / Credit Card Account Manager
Serco Global Services Private Ltd, Barclays Bank PLC
09.2013 - 06.2015
- Managed 50+ telephone calls a day with professionalism.
- Provided comprehensive phone assistance to UK customers, offering personalized guidance to effectively manage credit card accounts
- Played a pivotal role as a member of the emergency cash disposal department, ensuring swift and efficient handling of urgent financial matters
- Successfully promoted enhanced credit card services to customers, facilitating the addition of authorized users to their existing accounts
- Demonstrated adept problem-solving skills by promptly addressing customer grievances and delivering tailored resolutions.
Education
Master of Science - Business Analytics
Dublin Business School
Dublin02.2024
Diploma - Mechanical Engineering
MSBTE
Mumbai06.2017
Bachelor’s degree - Business Management
University of Mumbai
Mumbai06.2013
Skills
- Microsoft office
- SQL
- Python
- Salesforce
- Power BI
- Communication
- Card Acquiring Knowledge
- Fraudulent Claims Investigation
- AML
- KYC
- Financial Analysis
- Customer Service
- Coaching and Mentoring
- Claims analysis
Interests
- Achieved subject matter expert (SME) status through continuous learning, proactive collaboration, and contributing to in-depth knowledge and proficiency in the domain.
- Won numerous awards for sprints and long-distance races in athletic meets.
- Received Award and Appreciation for being the department head of music in college festival.
- Avid reader with love for fiction, self-development & sci-fi literature.
- Travel Enthusiast: Passionate about exploring diverse cultures, cuisines, and landscapes worldwide.
Timeline
Card Fraud and Claims Analyst
Teleperformance Global Services Private Ltd, JP Morgan Chase & Co
06.2021 - 08.2022
Operations and Finance Analyst
Desert Field International LLC
04.2018 - 03.2020
Cust. Service Agent / Credit Card Account Manager
Serco Global Services Private Ltd, Barclays Bank PLC
09.2013 - 06.2015
Master of Science - Business Analytics
Dublin Business School
Diploma - Mechanical Engineering
MSBTE
Bachelor’s degree - Business Management
University of Mumbai
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