Henry Madukaego Okoro Joseph
Waterford,Waterford
Summary
Strong interest in emerging technologies and cybersecurity trends.
A detail-oriented and thorough individual with strong problem-solving and critical-thinking skills.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Process Executive CSR
Infosys BPM Limited
Waterford, Waterford
05.2023 - Current
We are dealing with an EE client base in the Mobile Tech Dept. I troubleshoot and maintain technical issues on mobile phones, tablets, and mobile broadband. Issues ranging from networking to signal and core technical issues.
Pc Repair, Maintenance and Upgrading.
Self employed
06.2001 - Current
PC repair, maintenance, and upgrading.
Both in-person and remotely
IT support technician
Mackis Catering Ab
Stockholm, Stockholm
06.2014 - 11.2018
- Delivered reliable, high-quality technical support to an average of fifteen users daily.
- Carried out preventative checks and maintenance at the end of customer interactions to prevent the need for further support.
- Troubleshoot network issues.
Education
Associate Degree in Computer Science - Computer Science
University of The People
USA 07.2017 - 09.2019
Discovering Science - S103 - Life Science
Open University UK
London, United Kindom 02.2002 - 09.2004
PC Repair, Maintenance, and Upgrade - Computer Repair
Penn Foster College
Pennsylvania, USA 02.2001 - 02.2002
Cisco Certified Network Associate (CCNA). - Networking
Cisco Systems Inc.
California, USA02.2018
Skills
Proficient in network design, implementation, and troubleshooting
Strong understanding of TCP/IP and OSI models
Experience with routing and switching technologies (eg, Cisco routers and switches)
Familiarity with network security principles and protocols
Knowledgeable in wireless networking concepts and technologies
Excellent problem-solving and analytical skills
Effective communication and teamwork abilities
- Customer relations
- Telephone skills
- Setting up VOIP systems for cybercafés and public phone centers
Certification
Cisco Certified Network Associate (CCNA).
Languages
English
Fluent
Timeline
Process Executive CSR
Infosys BPM Limited
05.2023 - Current
Associate Degree in Computer Science - Computer Science
University of The People
07.2017 - 09.2019
IT support technician
Mackis Catering Ab
06.2014 - 11.2018
Discovering Science - S103 - Life Science
Open University UK
02.2002 - 09.2004
Pc Repair, Maintenance and Upgrading.
Self employed
06.2001 - Current
PC Repair, Maintenance, and Upgrade - Computer Repair
Penn Foster College
02.2001 - 02.2002
Cisco Certified Network Associate (CCNA). - Networking
Cisco Systems Inc.
Similar Profiles
Vandana SinghVandana Singh
Lead - Compensation and Benefits at Infosys BPM LimitedLead - Compensation and Benefits at Infosys BPM Limited
Atharva KaleAtharva Kale
Assistant Accountant at Infosys BPM LimitedAssistant Accountant at Infosys BPM Limited
Prasum ChettriPrasum Chettri
Senior Process Executive at Infosys BPM LimitedSenior Process Executive at Infosys BPM Limited