Henry Madukaego Okoro Joseph
Waterford,Waterford
Summary
Strong interest in emerging technologies and cybersecurity trends.
A detail-oriented and thorough individual with strong problem-solving and critical-thinking skills.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Process Executive CSR
Infosys BPM Limited
Waterford, Waterford
2023.05 - Current
We are dealing with an EE client base in the Mobile Tech Dept. I troubleshoot and maintain technical issues on mobile phones, tablets, and mobile broadband. Issues ranging from networking to signal and core technical issues.
Pc Repair, Maintenance and Upgrading.
Self employed
2001.06 - Current
PC repair, maintenance, and upgrading.
Both in-person and remotely
IT support technician
Mackis Catering Ab
Stockholm, Stockholm
2014.06 - 2018.11
- Delivered reliable, high-quality technical support to an average of fifteen users daily.
- Carried out preventative checks and maintenance at the end of customer interactions to prevent the need for further support.
- Troubleshoot network issues.
Education
Associate Degree in Computer Science - Computer Science
University of The People
USA 2017.07 - 2019.09
Discovering Science - S103 - Life Science
Open University UK
London, United Kindom 2002.02 - 2004.09
PC Repair, Maintenance, and Upgrade - Computer Repair
Penn Foster College
Pennsylvania, USA 2001.02 - 2002.02
Cisco Certified Network Associate (CCNA). - Networking
Cisco Systems Inc.
California, USA02.2018
Skills
Proficient in network design, implementation, and troubleshooting
Strong understanding of TCP/IP and OSI models
Experience with routing and switching technologies (eg, Cisco routers and switches)
Familiarity with network security principles and protocols
Knowledgeable in wireless networking concepts and technologies
Excellent problem-solving and analytical skills
Effective communication and teamwork abilities
- Customer relations
- Telephone skills
- Setting up VOIP systems for cybercafés and public phone centers
Certification
Cisco Certified Network Associate (CCNA).
Languages
English
Fluent
Timeline
Process Executive CSR
Infosys BPM Limited
2023.05 - Current
Associate Degree in Computer Science - Computer Science
University of The People
2017.07 - 2019.09
IT support technician
Mackis Catering Ab
2014.06 - 2018.11
Discovering Science - S103 - Life Science
Open University UK
2002.02 - 2004.09
Pc Repair, Maintenance and Upgrading.
Self employed
2001.06 - Current
PC Repair, Maintenance, and Upgrade - Computer Repair
Penn Foster College
2001.02 - 2002.02
Cisco Certified Network Associate (CCNA). - Networking
Cisco Systems Inc.