Salesforce
Henry Temowo
Dublin
Summary
Professional with strong background in business systems administration, adept at optimizing system performance and streamlining processes. Known for fostering team collaboration and delivering impactful results, with robust ability to adapt to changing business needs. Skilled in systems analysis, project management, and problem-solving, demonstrating reliability and focus on achieving organizational goals.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Business Systems Administrator
Pobal
08.2024 - Current
- Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes and providing escalated technical support when needed.
- Automated manual tasks where appropriate to increase efficiency while reducing errors associated with human intervention.
- Ensured high-quality user experiences by thoroughly testing all applications prior to deployment across the organization.
- Assisted in the development of custom software solutions tailored specifically to unique business needs and requirements.
- Served as a liaison between IT professionals and non-technical staff members to cultivate productive working relationships across departments.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in increased efficiency and cost savings.
Project Administrator
Pobal
06.2024 - 08.2024
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Contributed to the development of proposals by gathering data, creating visuals, and editing content as needed.
Data Entry Specialist
Fast-Telecommunications
Dublin, Ireland
10.2023 - 05.2024
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
Project Coordinator
Reown
03.2020 - 10.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Customer Service Representative
Swipe
06.2016 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Master of Science - P.Business & Technology
Griffith College Dublin
Dublin, Ireland 04.2001 -
Bachelor of Science - Industrial Chemistry
University Of Ilorin
Nigeria 04.2001 -
Skills
Software installation
Business process improvement
Incident management
IT infrastructure
Data modeling
Reporting
Data analysis
Microsoft Excel
Time management
Problem-solving aptitude
Multitasking Abilities
Team building
Microsoft sharepoint
Power BI expertise
Excel and SQL mastery
Software
Jira & Confluence
SharePoint / Microsoft Teams
Microsoft Excel (Advanced level)
Power BI/Tableau
Refinitiv World-Check
OFSAA
Certification
CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
Timeline
Business Systems Administrator
Pobal
08.2024 - Current
Project Administrator
Pobal
06.2024 - 08.2024
Data Entry Specialist
Fast-Telecommunications
10.2023 - 05.2024
CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
06-2022
Project Management Professional(PMP)- Project Management Institute.
03-2022
Project Coordinator
Reown
03.2020 - 10.2023
Customer Service Representative
Swipe
06.2016 - 02.2020
Master of Science - P.Business & Technology
Griffith College Dublin
04.2001 -
Bachelor of Science - Industrial Chemistry
University Of Ilorin
04.2001 -
Similar Profiles
Michael RatajczakMichael Ratajczak
Research Engineer at TenableResearch Engineer at Tenable
OM VENKATSHIVA ADARIOM VENKATSHIVA ADARI
Senior Purchaser at Buena Vista Shipping LLPSenior Purchaser at Buena Vista Shipping LLP
Andrei CampeanAndrei Campean
Head of Talent Acquisition at HappeningHead of Talent Acquisition at Happening