Henok D SOBRINO
STONEYFORD,County Kilkenny
Summary
Seeking out new challenges and work tirelessly to outdo myself in every endeavour by expanding my knowledge and skill set.
Confident and enthusiastic communicator. . Resourceful with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
3
3
years of professional experience
Work History
Steward
MOUTNT JULIET
THOMASTOWN, IRELAND
10.2023 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted frequent visitors by name and explained new promotions.
- Resolved guest complaints to maintain complete customer satisfaction.
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Recognized by management for providing exceptional customer service.
Duty manager
HOTEL ETIGNY
LUCHON, FRANCE
09.2021 - 09.2023
- Coordinated with vendors regarding deliveries of food items or other materials required for operations.
- Trained team in proper operational procedures and company policies.
- Allocated resources to properly staff shifts and compensate for unscheduled team absences.
- Managed the inventory of food and supplies, placing orders as needed.
- Evaluated customer feedback to implement service-improvement initiatives.
- Assisted in developing menus and pricing structures according to budget requirements.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma - HOTEL INDUSTRY
ESCOLA SUPERIOR MONSERRAT
VIANA DO CASTELO06-2017
Skills
- Teamwork
Always be aware of the necessity of being able to work with others and sustain good relations
- Problem-solving
It's time to think outside the box and tackle the problems that hinder us from having a successful day
- Time management
As time runs out, we must prioritise our tasks
- Organisational
Planning and planning again are the keys to achieving the highest results
Languages
Spanish
NATIVE LANGUAGE
French
Proficient (C2)
C2
Portuguese
Proficient (C2)
C2
English
Proficient (C2)
C2
Chinese (Mandarin)
Elementary (A2)
A2
Russian
Elementary (A2)
A2
Affiliations
- Literature and poetry
- Swimming
Timeline
Steward
MOUTNT JULIET
10.2023 - Current
Duty manager
HOTEL ETIGNY
09.2021 - 09.2023
High School Diploma - HOTEL INDUSTRY
ESCOLA SUPERIOR MONSERRAT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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