Hemanand CHEETUNGKEE
47, Deerpark Lodge, Kiltipper, Dublin 24
Summary
Mauritian origin enthusiastic quality assurance and results-driven supervisor eager to contribute to team's success through hard work, attention to detail and good organizational skills bringing forward a proven track record of assisting businesses to succeed and boost productivity. Clear understanding of tasks given and output expected. Offers over 12 years of professional expertise in a variety of fields with a proactive mindset.
Overview
12
12
years of professional experience
Work History
Supervisor and Head Cashier (Part Time)
Jeewan Store
Plaine Magnien
08.2011 - 11.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Hybrid Quality Assurance
SGS&Co Mauritius
Phoenix
10.2018 - 08.2023
- Learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handling of challenging situations with ease
- Understood clients' demands, handled concerns quickly and escalated major issues to supervisor
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Trained newly hired employees by explaining company procedures, job duties and performance expectations
Marketing Communications Officer
Paradise Sun Ltd
Rivière Du Poste
05.2017 - 09.2018
- Received and processed customer feedback, supporting customer journeys and adapting strategy to reflect ambitions
- Led strong presentations to promote products and build brand recognition
- Monitored corporate social media accounts and leveraged community support to promote brand and products
- Built and facilitated design of websites and other online promotional material, supporting strategic brand placement and visibility
- Maintained professionality and efficiency while working closely with leadership
- Developed public relations strategies to influence public opinion or promote ideas, products or services
Cook
Lux* Resorts and Hotels
Bel Ombre
08.2016 - 05.2017
- Assisted chef with planning of easy but elegant appetizers to spark customer interest
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Produced high volume covers per day and maintaining near-perfect customer satisfaction scores
- Inspected appliances, commercial fryers, and ovens to verify proper working order
- Planned promotional menu additions based on seasonal pricing and product availability
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory
- Instructed new staffs in proper food preparation, storage, use of kitchen equipment and sanitation
- Operated grills, ovens, mixers fryers and broilers to cook items to quality guidelines
IT Technician, Support and Supervisor
Kubera Technologies and Solutions Ltd
Rivière Des Anguilles
03.2015 - 06.2016
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Analyzed equipment breakdowns using various troubleshooting methods
- Monitored workshop work flow
IT Support Technician
Monosys Technology Ltd
Rose Belle
02.2014 - 02.2015
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installation of new versions to eliminate security problems and to protect data
- Troubleshot and diagnosis of problems to accurately resolve a wide range of technical issues
- Assisted customers with product selection based on stated needs, proposed use and budget
Education
General Certificate of Education O'Level
Curepipe College
Curepipe, Mauritius2012
Certificate of Primary Education
Rivière Du Poste Government School
Rivière Du Poste2006
Skills
- Verbal and written communication (English and French)
- Resiliency and trustworthiness
- Quick learner and able to build a relationship
- Meeting deadlines and time management
- Decision making and conflict resolution
- Communication and leadership skills
- Teamwork and multi-tasking
- Creativity
- Staff/Employee training and development
- Attention to detail
- Production/Operation monitoring and assessment
- Typing skills
- Microsoft office
- Basic computer repairs and maintenance
- Root cause analysis and process implementation
- Production/Operation monitoring and assessment
- Typing skills
- Microsoft office
- Basic computer repairs and maintenance
- Root cause analysis and process implementation
- Production/Operation monitoring and assessment
- Typing skills
- Microsoft office
- Basic computer repairs and maintenance
Languages
English, French
First Language
Hindi
Advanced
C1
Spanish
Beginner
A1
Affiliations
• Ex-Treasury, Secretary and Vice-President of Southern Rovers Football Club (Rivière du Poste)
• Ex-Football coach (Southern Rovers Football Club and Rivière du Poste Football Team)
• Ex-Vice-Treasury Regional Football Association (Savanne, Mauritius)
• Winner of English Quiz competition (Curepipe College) in 2012
• Winner of several football tournaments across Mauritius as player and coach including champion of Mauritius Football Association Division 3 in 2018 and runner-up of Division 2 in 2019
• Runner-up football tournament (SGS&Co Mauritius) in 2019
• Winner and runner-up of several outdoor activities (individual & team)
• Runner-up Fantasy Premier League 'Head to Head' (SGS&Co Mauritius) in 2020
• Second runner-up FIFA23® tournament (SGS&Co Mauritius) in 2023
Certification
- Introduction to Windows Vista, Microsoft Office and Internet - 2008
- Internet and Computing Core Certification Programme - 2009
- Computer Maintenance and Repairs - 2011
- A+ Computer Hardware - 2015
- Basic Food Production Course - 2017
- Crisis Management and Human Behaviour - 2017
- Fire Prevention and Fire Fighting - 2017
- Elementary First Aid - 2017
- Crowd Management and Security Awareness - 2017
- Personal Safety and Social Responsibilities - 2017
- Crisis Management - 2022
- Investment Risk Management - 2022
- Business Analysis and Process Management - 2022
- Introduction to Microsoft Excel - 2022
- End User Data Storage Procedure - 2022
- Executive Leadership Course - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hybrid Quality Assurance
SGS&Co Mauritius
10.2018 - 08.2023
Marketing Communications Officer
Paradise Sun Ltd
05.2017 - 09.2018
Cook
Lux* Resorts and Hotels
08.2016 - 05.2017
IT Technician, Support and Supervisor
Kubera Technologies and Solutions Ltd
03.2015 - 06.2016
IT Support Technician
Monosys Technology Ltd
02.2014 - 02.2015
Supervisor and Head Cashier (Part Time)
Jeewan Store
08.2011 - 11.2023
General Certificate of Education O'Level
Curepipe College
Certificate of Primary Education
Rivière Du Poste Government School
- Introduction to Windows Vista, Microsoft Office and Internet - 2008
- Internet and Computing Core Certification Programme - 2009
- Computer Maintenance and Repairs - 2011
- A+ Computer Hardware - 2015
- Basic Food Production Course - 2017
- Crisis Management and Human Behaviour - 2017
- Fire Prevention and Fire Fighting - 2017
- Elementary First Aid - 2017
- Crowd Management and Security Awareness - 2017
- Personal Safety and Social Responsibilities - 2017
- Crisis Management - 2022
- Investment Risk Management - 2022
- Business Analysis and Process Management - 2022
- Introduction to Microsoft Excel - 2022
- End User Data Storage Procedure - 2022
- Executive Leadership Course - 2022
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