Helena Maki
Hayward
Summary
Experienced with stadium logistics and event management, ensuring smooth operations and guest satisfaction. Utilizes practical problem-solving and coordination skills to support event setups and facility maintenance. Knowledge of effective communication and team collaboration in dynamic environments.
Overview
3
3
years of professional experience
Work History
Sports Marketing Intern
University of St. Thomas Athletics
08.2024 - Current
- Organized and helped prepare materials for onsite and offsite events.
- Enhanced brand visibility by executing creative marketing campaigns for sports teams and events.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while building lasting relationships.
Office Manager
Lumberjack World Championchips
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Worked with officials to ensure competition is running smoothly.
- Worked with professional athlete's to provide the best experience possible.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Youth Cross Country Ski Coach
Endurance United
12.2024 - 03.2025
- Assisted in coordinating regional and national competitions, ensuring smooth operations and positive experiences for all participants.
- Established strong relationships with athletes'' families, maintaining open lines of communication regarding progress and expectations.
- Developed strategic race plans tailored to individual athlete strengths, contributing to numerous podium finishes throughout the season.
- Provided timely feedback to athletes following races, discussing areas of success and prioritizing opportunities for improvement in future competitions.
Waitress
Riverdeck Restaurant
05.2022 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
BBA - Marketing Management
University of St. Thomas
St. Paul, MN05-2026
High School Diploma -
Hayward High School
Hayward, WI05-2022
Skills
- Event coordination
- Market research
- Content creation
- Customer service
- Strategic planning
- Game-day preparation
- Customer engagement
- Client engagement
- Project management
- Event cleaning
- Event management
- Communication skills
Hobbies
In my free time, I enjoy running, yoga, mountain biking, skiing (both cross country and downhill), and travelling. I also enjoy reading and learning new things!
Timeline
Youth Cross Country Ski Coach
Endurance United
12.2024 - 03.2025
Sports Marketing Intern
University of St. Thomas Athletics
08.2024 - Current
Office Manager
Lumberjack World Championchips
06.2022 - Current
Waitress
Riverdeck Restaurant
05.2022 - 09.2022
BBA - Marketing Management
University of St. Thomas
High School Diploma -
Hayward High School
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