Helen LI
Melbourne
Summary
Friendly and empathetic individual with excellent communication skills dedicated to providing outstanding service and support. Possessing a "can do" attitude, always eager to learn and grow.
Takes initiative with tasks and finds the best possible solutions. Goal is to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Excellence Officer
South East Water
101 Wells St, Frankston VIC 3199
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Customer Service Specialist
Great Southern Bank
627 Chapel St. South Yarra
04.2023 - Current
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Facilitated problem-solving sessions between customers and internal departments, fostering positive outcomes across various banking scenarios.
Customer Service Desk Cashier
The Leaf Store
728 Glenferrie Rd, Hawthorn VIC 3122
02.2022 - 03.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Waitress
The Baths Middle Brighton
251 Esplanade, Brighton VIC 3186
01.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Psychology - Applied Psychology
ACAP
09-2026
Associate of Applied Science - Community Service
Torrens University Australia
03-2024
Skills
- Active listening
- Problem resolution
- Resilience
- Excellent teamwork
Timeline
Customer Excellence Officer
South East Water
02.2025 - Current
Bank Customer Service Specialist
Great Southern Bank
04.2023 - Current
Customer Service Desk Cashier
The Leaf Store
02.2022 - 03.2023
Waitress
The Baths Middle Brighton
01.2021 - 02.2022
Associate of Applied Science - Community Service
Torrens University Australia
Bachelor of Psychology - Applied Psychology
ACAP