HAZEL WALSH
Celbridge
Summary
Experienced in delivering dedicated support within the areas of substance use,drug rehabilitation,homelessness, family support and offender assistance. My expertise lies in adeptly handling both one-on-one interactions and facilitating groups. My work involves developing comprehensive support strategies tailored to individual needs. I effectively manage diverse client portfolios, skilfully prioritizing them based on individual needs and risks.
Overview
12
12
years of professional experience
Work History
Case Manager
Ana Liffey Drug Project
Dublin
01.2024 - Current
- Conducted comprehensive assessments of client needs and circumstances.
- Developed personalized care plans to address client goals and challenges.
- Coordinated referrals to appropriate services and support networks.
- Provided crisis intervention and support during critical situations.
- Collaborated with multidisciplinary teams to ensure holistic care delivery.
- Maintained accurate documentation of client interactions and case updates.
- Educated clients on available resources and harm reduction strategies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.-
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Educated clients about mental health conditions, medications and self-care techniques.
- Transitioned clients to different providers based on progress or needs.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Supported family members by providing information on local support groups.
- Attended court hearings as a representative of the organization when needed.
- Consulted with staff on resolution of complex service issues.
Project Worker - Rehabilitation and Recovery
Matt Talbot Community Trust
Ballyfermot
01.2016 - 12.2023
- Key working/ Case management
- Person centered care planning/ individualized support plan
- Record keeping/ Report writing
- Referrals and Assessments
- SMART recovery facilitator
- Intensive engagement after relapse
- Multidisciplinary/ interagency approach
- Literacy tutor
- Education support mentor
- Facilitating Project Based Learning initiatives. i.e History through Literacy, Healthy eating menus
- Supported individuals in accessing community resources and services.
- Coordinated group activities to promote social inclusion and personal development.
- Assisted clients in setting personal goals and creating action plans.
- Collaborated with multidisciplinary teams to provide comprehensive support.
- Maintained accurate client records and documentation for program compliance.
- Advocated for client needs within community organizations and services.
- Monitored client progress and adjusted support strategies as needed.
- Managed day-to-day operations of assigned projects.
Project Worker
The Abbey Community Project
Celbridge
01.2014 - 01.2016
- Reception duties, including booking and confirming appointments.
- Engaging with clients to assess how their needs could be met.
- Maintaining records of clients, and services availed of on a daily basis.
- Liaising with other agencies on behalf of clients.
- Organising fundraising events.
- Organising meetings and coffee mornings to raise the profile of centre with local business's and public representatives.
Education
DOUBLE HONORS DEGREE - ANTHROPOLOGY AND SOCIOLOGY
NUI
01.2014
CERTIFICATE IN ADDICTION STUDIES - LEVEL 7
QQI
01.2011
CERTIFICATE IN COUNSELLING SKILLS - LEVEL 7
QQI
01.2010
Skills
- Interpersonal and communication skills
- Care planning and key working
- Digital literacy
- Report writing
- Inter-agency collaboration
- Group facilitation
- Crisis management
- Case management
- Vulnerable population awareness
- Risk assessment
- Needs assessment
References
Available upon request
Hobbies and Interests
- Reading: I enjoy reading for research purposes developed through my studies, also for personal pleasure to enhance my understanding of society and the world we inhabit.
- Gardening: For relaxation purposes and developing my horticultural skills.
- Walking: Have completed the Women's Mini Marathon several times and The Wicklow Way. I enjoy hill walking on a regular basis.
- Pilates and Yoga: Enjoy personally. I have also encouraged clients to incorporate into their care plans, where appropiate .
- Rowing.
Volunteer Experience
- Literacy Tutor, CDETB Ballyfermot, 2017 - 2018, One to one tutor support.
- Project Worker, Matt Talbot Community Trust, Family Summer Programme, 2009- 2019 Residential position, run over 6 weeks during summer months. This programme endeavors to create relationships between families and strengthen community bonds as part of holistic approach to rehabilitation.
- Volunteer, Habitat for Humanity, Comanesti, Romania 2007, I volunteered as part of a team in construction of housing.
Further Training
- Community Reinforcement Approach
- ECASS
- Outcomes Star
- Resonance factor training
- Introduction to restorative practice training
- Mental health first aid training
- Literacy tutor training
- Children first training (Tusla)
- Meitheal training (Tusla)
- SMART Recovery facilitator training
- Assist suicide intervention skills training
- Safe talk, suicide alertness training
- Trauma informed care
- First aid
- Naloxone trained
- Safety in Truth training (Ruhama)
- Know sex trafficking training (Ruhama)
Timeline
Case Manager
Ana Liffey Drug Project
01.2024 - Current
Project Worker - Rehabilitation and Recovery
Matt Talbot Community Trust
01.2016 - 12.2023
Project Worker
The Abbey Community Project
01.2014 - 01.2016
DOUBLE HONORS DEGREE - ANTHROPOLOGY AND SOCIOLOGY
NUI
CERTIFICATE IN ADDICTION STUDIES - LEVEL 7
QQI
CERTIFICATE IN COUNSELLING SKILLS - LEVEL 7
QQI