Hazel Bates
Swords, Dublin
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
East Coast Contracts Ltd
Dublin , Ireland
09.2009 - Current
- I interviewed prospective employees.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented office policies and procedures.
- Responded to customer enquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organised training for all staff, i.e., abrasive wheel training, manual handling, Solas Apprentice phased training.
- Maintenance contracts.
- Ordering materials
- Managing company vehicles
Addiction Counsellor
Cuan Mhuire Residential Addiction Treatment Centre
Newry , Co. Down , Northern Ireland
11.2023 - 02.2025
- Conducted individual therapy for service users struggling with addiction and co-occurring mental health issues, maintaining sensitivity to trauma.
- Led 12-step programs in multiple group settings.
- Handled diverse residential client caseload with direction from supervisory and Cuan Mhuire management teams.
- Implement evidence-based treatments such as person-centred therapy, humanistic therapy, behavioural therapy, cognitive behavioural therapy, motivational interviewing, trauma-informed therapy, relapse prevention, and psychodynamic therapy.
- Encouraged clients to take responsibility for their recovery process by participating in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
- Maintained accurate client records according to agency policies, while ensuring the confidentiality of all information in accordance with regulations.
- Assisted in developing aftercare plans for discharged clients to ensure successful reintegration into the community.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
- Educated families about the disease of addiction and how it affects them as well as ways they can help support their loved one's recovery journey.
Psychotherapist
Finglas Support and Suicide Prevention Network
Finglas , DUBLIN NORTH COUNTY
03.2021 - 08.2023
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Collaborated with management to ensure continuity of care for clients.
- Completed detailed documentation of sessions, patient notes, and recommendations.
- Referred clients to external resources for additional support.
- Created client treatment plans based on assessments and goals.
- I worked effectively in team environments to make the workplace more productive.
Education
Master of Science - Addiction Counselling And Psychotherapy
PCI in Collaboration With Middlesex University
Dublin 22 11-2024
Bachelor of Science - Counselling And Psychotherapy
PCI in Collaboration With Middlesex University
Dublin 22 06-2022
Diploma - Travel And Tourism
TUI
Tallaght 09-2001
Leaving Certificate -
St Dominics Secondary
Dublin 10 09-2000
Skills
- Excellent communication skills
- Impeccable paperwork
- Works well as part of a team
- Adherence to Ethical Standards
- Risk Assessment Proficiency
- Compassionate
- Empathetic
- Hard working
Certification
- Children First Certificate
- Let's talk about suicide (HSE NOSP)
- Certificate in Grief Therapy
- IACP Accreditation
Accomplishments
- Bachelor of Science with Honours in Counselling and Psychotherapy
- Master of Science with Merit in Addiction Counseling and Psychotherapy
Timeline
Addiction Counsellor
Cuan Mhuire Residential Addiction Treatment Centre
11.2023 - 02.2025
Psychotherapist
Finglas Support and Suicide Prevention Network
03.2021 - 08.2023
Office Manager
East Coast Contracts Ltd
09.2009 - Current
Master of Science - Addiction Counselling And Psychotherapy
PCI in Collaboration With Middlesex University
Bachelor of Science - Counselling And Psychotherapy
PCI in Collaboration With Middlesex University
Diploma - Travel And Tourism
TUI
Leaving Certificate -
St Dominics Secondary
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