Haydee Liddell

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.

Process facility orders by picking and labeling merchandise onto pallets transporting using power equipment and/ or pallet jack, conducting operations that promotes safety, maintaining freight integrity by inspecting for damage and misplacement.

• Inspected machinery and equipment to determine functionality and performance.
• Maintained tidy and organized warehouse environment to comply with cleanliness standards.
• Built pallets and positioned orders on loading dock to safely pile and ship goods.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Checked inventory and selected products from specific locations based upon availability.
• Prepared and checked outbound shipments for accuracy.

Cupping and packaging cookies. Running various machines on cookie and cracker lines. Also trained as Back up Lead for cookie lines. Trained as line Sanitation duties include setting up line for product being ran for that day, including items needed, maintained proper stock levels on line, hourly critical control point/metal checks, and quality checks. Actively suggested operational improvements to enhance quality, improve production times and reduce cost. Helped achieve company goals by supporting company change and production workers.

• Supported machine operators in setup and operation of production equipment resulting in efficient runs
• Assembled and tested various products to meet production requirements and quality control standards
• Managed inventory levels and restocked supplies to keep up with high production needs
• Weighed and measured items to prevent waste and meet quality standards

Helped patients with billing and insurance questions. Processed insurance claims. Set up budget payment plans. Verified insurance coverage. Also IHC certified Spanish Interpreter.

• Worked with outside entities to resolve issues with billing, claims and payments
• Contacted patients after insurance was calculated to obtain payments
• Listened to customers and negotiated solutions that met creditor and debtor needs