Summary
Overview
Work History
Education
Skills
Timeline
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Hashvant Vijay Balamurugan

Dublin

Summary

Proficient in analyzing intricate datasets and deriving actionable insights that enhance strategic decision-making. Demonstrated success in collaborating with cross-functional teams and articulating data-driven recommendations succinctly. Strong focus on problem-solving, continuous improvement, and innovative solutions.

Overview

2
2
years of professional experience

Work History

Business Advisory Analyst

Accenture
Dublin, Ireland
2025.10 - Current
  • Engineered an automated workflow to dynamically generate and distribute floor support schedules to Subject Matter Experts (SMEs), optimizing resource allocation and operational visibility.
  • Developed a custom ticketing solution via Power Apps that served as the architectural blueprint for the "Ring" tool, subsequently adopted by Meta to streamline cross-functional request management.
  • Architected and deployed an interactive chatbot utilizing Natural Language Processing (NLP) principles and custom command structures; this decoupled high-volume, low-complexity queries from human queues by leveraging automated indexing of policy documentation.
  • Delivering Operational support by addressing daily business inquiries from agents, providing immediate, actionable solutions to maintain workflow continuity.
  • Aggregate and review project data to conduct comprehensive Root Cause Analysis (RCA), identifying underlying operational trends.
  • Facilitate RCA sessions with Subject Matter Experts (SMEs) to develop reports and deliver targeted refresher training.
  • Strategically schedule and coordinate floor support to ensure maximum coverage and real-time assistance.
  • Conduct weekly 1:1 performance reviews and audits to diagnose individual error patterns and provide personalized feedback.
  • Lead weekly refresher meetings to reinforce policy adherence and ensure procedural clarity across the team.
  • Organise and execute individual shadowing sessions to provide tailored professional support.Represent the team in weekly client meetings to present RCA findings and resolve high-level operational concerns.
  • Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
  • Mentored junior analysts, providing guidance and support to foster professional development.
  • Managed large datasets, ensuring compliance with data protection regulations.

Trust and Safety Associate

Accenture
Dublin, Ireland
2024.10 - 2025.10
  • Demonstrated consistent upward trends in Quality Assurance and Average Handle Time (AHT) metrics within Content Moderation, ensuring all deliverables met stringent client-defined SLAs.
  • Shadowed Workforce Management (WFM) team to enhance skills in real-time operational reporting, volume forecasting, and compliance tracking.
  • Maintained a high-performance threshold by rapidly adapting to evolving client guidelines, achieving a 94% accuracy rating through meticulous attention to detail and proactive policy alignment.
  • Oversaw code integrity and provided cross-functional support to ensure technical infrastructure aligned with agent performance needs.
  • Supported teams during implementations by producing clear instructions to facilitate understanding of changes.

Business Operations Associate

Shuppa
Dublin, Ireland
2024.05 - 2024.10
  • Achieved 25% increase in sales targets by applying consultative selling and upselling techniques.
  • Managed end-to-end order fulfillment, achieving 100% on-time delivery and improving customer satisfaction by 15%.
  • Implemented inventory tracking techniques, reducing stockouts by 10% and enhancing order processing efficiency.
  • Led a team of delivery riders and optimized route planning, reducing delivery times by 20% and improving overall supply chain efficiency.
  • Surpassed productivity goals by 25% while maintaining perfect attendance, recognised as 'Top Employee of the Year – 2024' for outstanding contributions.

Education

Diploma of Higher Education - Project Management

University College Dublin
Dublin, Ireland
2025-01

Master of Science - Cloud Computing

National College of Ireland
Dublin
2024-01

Bachelor of Science - Computer Science Engineering

Anna University
Dublin
2021-01

Skills

  • Data analysis
  • Microsoft Excel
  • Power Apps
  • Power Automate
  • Workflow automation
  • Process optimization
  • Quality assurance
  • Project management
  • Client relationship management
  • Employee training
  • Team building
  • AWS

Timeline

Business Advisory Analyst

Accenture
2025.10 - Current

Trust and Safety Associate

Accenture
2024.10 - 2025.10

Business Operations Associate

Shuppa
2024.05 - 2024.10

Diploma of Higher Education - Project Management

University College Dublin

Master of Science - Cloud Computing

National College of Ireland

Bachelor of Science - Computer Science Engineering

Anna University
Hashvant Vijay Balamurugan