Hashvant Vijay Balamurugan
Dublin
Summary
Proficient in analyzing intricate datasets and deriving actionable insights that enhance strategic decision-making. Demonstrated success in collaborating with cross-functional teams and articulating data-driven recommendations succinctly. Strong focus on problem-solving, continuous improvement, and innovative solutions.
Overview
2
2
years of professional experience
Work History
Business Advisory Analyst
Accenture
Dublin, Ireland
2025.10 - Current
- Engineered an automated workflow to dynamically generate and distribute floor support schedules to Subject Matter Experts (SMEs), optimizing resource allocation and operational visibility.
- Developed a custom ticketing solution via Power Apps that served as the architectural blueprint for the "Ring" tool, subsequently adopted by Meta to streamline cross-functional request management.
- Architected and deployed an interactive chatbot utilizing Natural Language Processing (NLP) principles and custom command structures; this decoupled high-volume, low-complexity queries from human queues by leveraging automated indexing of policy documentation.
- Delivering Operational support by addressing daily business inquiries from agents, providing immediate, actionable solutions to maintain workflow continuity.
- Aggregate and review project data to conduct comprehensive Root Cause Analysis (RCA), identifying underlying operational trends.
- Facilitate RCA sessions with Subject Matter Experts (SMEs) to develop reports and deliver targeted refresher training.
- Strategically schedule and coordinate floor support to ensure maximum coverage and real-time assistance.
- Conduct weekly 1:1 performance reviews and audits to diagnose individual error patterns and provide personalized feedback.
- Lead weekly refresher meetings to reinforce policy adherence and ensure procedural clarity across the team.
- Organise and execute individual shadowing sessions to provide tailored professional support.Represent the team in weekly client meetings to present RCA findings and resolve high-level operational concerns.
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
- Mentored junior analysts, providing guidance and support to foster professional development.
- Managed large datasets, ensuring compliance with data protection regulations.
Trust and Safety Associate
Accenture
Dublin, Ireland
2024.10 - 2025.10
- Demonstrated consistent upward trends in Quality Assurance and Average Handle Time (AHT) metrics within Content Moderation, ensuring all deliverables met stringent client-defined SLAs.
- Shadowed Workforce Management (WFM) team to enhance skills in real-time operational reporting, volume forecasting, and compliance tracking.
- Maintained a high-performance threshold by rapidly adapting to evolving client guidelines, achieving a 94% accuracy rating through meticulous attention to detail and proactive policy alignment.
- Oversaw code integrity and provided cross-functional support to ensure technical infrastructure aligned with agent performance needs.
- Supported teams during implementations by producing clear instructions to facilitate understanding of changes.
Business Operations Associate
Shuppa
Dublin, Ireland
2024.05 - 2024.10
- Achieved 25% increase in sales targets by applying consultative selling and upselling techniques.
- Managed end-to-end order fulfillment, achieving 100% on-time delivery and improving customer satisfaction by 15%.
- Implemented inventory tracking techniques, reducing stockouts by 10% and enhancing order processing efficiency.
- Led a team of delivery riders and optimized route planning, reducing delivery times by 20% and improving overall supply chain efficiency.
- Surpassed productivity goals by 25% while maintaining perfect attendance, recognised as 'Top Employee of the Year – 2024' for outstanding contributions.
Education
Diploma of Higher Education - Project Management
University College Dublin
Dublin, Ireland2025-01
Master of Science - Cloud Computing
National College of Ireland
Dublin2024-01
Bachelor of Science - Computer Science Engineering
Anna University
Dublin2021-01
Skills
- Data analysis
- Microsoft Excel
- Power Apps
- Power Automate
- Workflow automation
- Process optimization
- Quality assurance
- Project management
- Client relationship management
- Employee training
- Team building
- AWS
Timeline
Business Advisory Analyst
Accenture
2025.10 - Current
Trust and Safety Associate
Accenture
2024.10 - 2025.10
Business Operations Associate
Shuppa
2024.05 - 2024.10
Diploma of Higher Education - Project Management
University College Dublin
Master of Science - Cloud Computing
National College of Ireland
Bachelor of Science - Computer Science Engineering
Anna University