Haseena Badshah
Belmayne,Ireland
Summary
Highly skilled professional with expertise in strategic planning, quality assurance, and team building. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Strong communication skills and leadership qualities, coupled with multilingual capabilities, ensure effective collaboration in diverse environments. Committed to driving excellence and achieving organizational goals.
Overview
15
15
years of professional experience
6001
6001
years of post-secondary education
1
1
Certification
Work History
Back House, Referrals
123. ie – RSA House
Dundrum, Ireland
01.2023 - 04.2025
- Oversee and manage backhouse operations, liaise with underwriting, claims processing, and compliance functions.
- Implement and monitor key performance indicators (KPIs) to measure and drive departmental performance and meet organizational objectives.
- Ensure compliance with industry regulations, company policies, and ethical standards, mitigating risks and maintaining high level of integrity in operations.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Handling Garda queries over phone and by emails.
- Preparing CPC report on weekly basis.
- Collaborate with cross-functional teams to enhance communication and streamline workflows between underwriting, claims, and policy administration departments
- Preparing renewals for motor and home Insurance policies on monthly basis.
- 'Managed over 50 emails per day from different department',
Customer Service Team member
123. ie – RSA House
Dundrum
07.2021 - 01.2023
- Excellent organizational skills with focus on accuracy and attention to detail
- To resolve queries and concerns on first call resolution
- Fulfill any additional administration duties in support of role
- Offer Professional advice on Insurance products and advise accordance with regulation
- Generating cross sells for sales department for Motor, Home and Health Insurance
- Strong computer skills
- To provide highest quality of service to clients
- Earned APA qualification to aid knowledge in Insurance and provide detailed information to clients
- Participated actively in team meetings; fostered better understanding amongst colleagues.
- Trained new employees in customer service protocols, ensuring unified approach to client interaction.
- Fostered strong relationships with customers to build loyalty.
- Strengthened team morale through consistent communication and feedback.
Sales Assistant
Centra
Poppintree
11.2020 - 07.2021
- To deal with all customer’s queries efficiently, professionally and consistent with store policy
- Merchandise shelves, ensuring that all areas of store are presented to highest standard
- To engage with new initiatives and embrace new ways of working
- To ensure shop environment appeals to customer
- Strictly follow FIFO (first in first out) rule when merchandising
- To ensure “facing off” is conducted daily or when required
- Notify Manager of any particular customer product needs
- Maintains good team works with colleagues and management
- Trained new staff members, fostering supportive working environment.
- Inspected products for damages and expiry dates before processing refunds.
- Assisted customers with product selection for optimal satisfaction.
Sales and Admin Officer
M and M Marketing
02.2018 - 02.2020
- Handling checks of approved and submitted for credit card and personal loans applications.
- Responsible for preparing closing documents after reviewing credit card and personal loan documents.
- To maintain database of team on daily basis.
- Administrative support for all data entry on daily basis with MS Excel
- Handling queries from all bank, sales agents regarding their submissions
- To generate new customers to achieve sales targets
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Prepared documentation to back up responses to financial or service complaints.
- Offered administrative support to management team resulting in enhanced operations.
- Handled confidential documents with utmost care; ensured data security at all times.
- Organised documentation and creatives to prepare for publication.
Telesales officer
GrapeTel
09.2016 - 02.2018
- Company Overview: official SMB channel partner for ETISALAT
- To generate new customers to achieve sales targets
- To achieve targets for calls, contacts, conversions
- To maintain the database of the team
- Approach strategically by cold calls, networking and referrals manage clients using technology and management skills
- Follow ups, negotiations to close deals
- Official SMB channel partner for ETISALAT
Customer Service Supervisor
The National Bank of Ras Al Khaimah
07.2011 - 02.2016
- Steering various activities and reporting to the Relationship Manager
- Involved in Loan on card, Cross Sells and Client Relationship Management
- Review and update the applications to ensure that they are complete and accurate according to policy
- Also responsible for generating the cross sells business for other products of the bank
- (i.e., RAK Finance, Saving Account, Fixed Deposit, Motor Insurance, Premiere Accounts, Auto Loans, Mortgage Loans, Facilities, etc.)
- Recognized & Awarded as 1st Runner up on disbursal of AED One million in loans on cards
- Appreciated for Encouraging and building mutual trust, respect, and cooperation among team members
- Monitored quality control standards to maintain excellent service provision.
Business Research & Credit Risk Executive
Middle East Commercial Services
Sharjah, United Arab Emirates
06.2010 - 07.2011
- Streamlined company policies for improved staff productivity.
- Spearheaded major projects, yield significant improvements in efficiency and productivity .
- Influenced positive organizational change with effective leadership techniques.
- Executed global communication strategy, resulting in unified global brand messaging .
- Established key relationships with stakeholders, contributing towards long-term success of the company .
Education
Accredited Product Adviser (APA) - Insurance
The Insurance Institute
01.2022 -
MBA - HR
Preston University
Ajman01.2011
Bachelor of Arts -
Mahatma Gandhi University
Dubai01.2007
High School Diploma -
12th Sharjah Indian School
Sharjah04.2004
High School Diploma - School Subjects
10th Sharjah Indian School
Sharjah04.2002
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Quality Assurance
- Multilingual
- Leadership
Accomplishments
- Member in Emirates Environment Group (EEG)
- Participated in Autism Awareness Al Qasba, Sharjah
- Participated as volunteer In world environment day In Al Qasba Sharjah
- Participated as volunteer for fund raising event for Dubai Autism centre.
Languages
English
Proficient (C2)
Hindi
Intermediate
Urdu
Elementary
Tamil
Proficient (C2)
Malayalam
Upper intermediate
Personal Information
Visa status: Stamp 4
Custom
Goal-driven dynamic professional with over 12 years’ experience in various sectors like admin / backend, Relationship Officer in Banking, Insurance, Credit risk & Business Development, handling inbound and out bounds calls in Banking and Insurance operations department.
Certification
- Earned APA from Insurance Institute of Ireland in 2022.
- Completed training course in Safe talk in March 2025
Timeline
Back House, Referrals
123. ie – RSA House
01.2023 - 04.2025
Accredited Product Adviser (APA) - Insurance
The Insurance Institute
01.2022 -
Customer Service Team member
123. ie – RSA House
07.2021 - 01.2023
Sales Assistant
Centra
11.2020 - 07.2021
Sales and Admin Officer
M and M Marketing
02.2018 - 02.2020
Telesales officer
GrapeTel
09.2016 - 02.2018
Customer Service Supervisor
The National Bank of Ras Al Khaimah
07.2011 - 02.2016
Business Research & Credit Risk Executive
Middle East Commercial Services
06.2010 - 07.2011
MBA - HR
Preston University
Bachelor of Arts -
Mahatma Gandhi University
High School Diploma -
12th Sharjah Indian School
High School Diploma - School Subjects
10th Sharjah Indian School
Similar Profiles
Srikanth SSrikanth S
Production Support Analyst at ABC 123Production Support Analyst at ABC 123
Kristal SolorzanoKristal Solorzano
Migrant Student Assistant Professional at Education Service District 123Migrant Student Assistant Professional at Education Service District 123
Cal Q. LatorCal Q. Lator
Project Associate at 123 Medical CenterProject Associate at 123 Medical Center